Job Description

Exciting Opportunity with Pay Differential!

Call Center Associate (Full Time/Part Time)

Renewal by Andersen - Esler Companies

Northborough, MA

What You\'ll Be Doing:

You\'ll speak with interesting people who contact us from our nation-wide omni-channel marketing program. During your conversation, you\'ll diagnose their window problems, delight them with kindness and schedule a convenient time for a Project Consultant to visit their home and calculate an exact price.

We\'re more family than business!

Our business is thriving, and we need talented people to join our team. At Renewal by Andersen / Esler, we don\'t just sell the best-known windows. We do business \xe2\x80\x9cWith Love\xe2\x80\x9d by caring for teammates and customers like family!

Get Promoted Faster:

In 2022, we promoted 27 teammates!

Earn More Money:

Many teammates earned $50,000 - $60,000 in 2022 in this position!

Family Culture of Care:

Work with your friends and get paid out for your referrals! Company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, free laundry and more!

WHAT YOU\'LL BRING - THE PERSON

• Must be able to COMMUTE OR DRIVE to our Northborough, MA office for your first three weeks of training and once per month for check ins.
• Must have WORK FROM HOME EXPERIENCE.
• Minimum 1 year of experience working in a call center or similar
• Must be self-motivated, disciplined, resourceful
• Demonstrated ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled and effective management of your home Internet network and connections.
• Ability to handle fast paced call volume
• Excellent communication and phone skills

At home resources need to meet the following requirements: * Dedicated, private work space- preferably quiet area

• Internet service with a direct connection to a cable or fiber modem and capable bandwidth of at least 60 Mbps
• Hours Open 7 days a week, with weekend hours. Part-time and Full-time opportunities. Flexible schedules

WHAT\'S IN IT FOR YOU - THE BENEFITS

• Medical Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Telehealth: 24/7 access to physicians
• Prescription drug Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance / AD&D $50,000 Paid Coverage
• Additional Voluntary Employee & Spousal life insurance
• Short-term disability Insurance (STD)
• Long-term disability Insurance (LTD)
• Parental Leave
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Teammate Assistance Plan
• Paid Volunteer Time
• 401k with 50% match up to 6% of your annual pay
• Tuition Reimbursement

$50,000 - $60,000 a year

Compensation is a combination of base pay + bonuses.

QUOTES FROM OUR ANNUAL \xe2\x80\x9cVOICE OF THE TEAMMATE\xe2\x80\x9d SURVEY

\xe2\x80\x9cThere are strong ethics in place at this company. Employees share in the success of the company with profit sharing. Incentives are structured to reward hard work.\xe2\x80\x9d

\xe2\x80\x9cThis company provides empathy as well as workable options to more than provide understanding towards family living and life hiccups.\xe2\x80\x9d

\xe2\x80\x9cThe company\'s position, goals and aspirations are clear. Most important is transparency. Whether good or bad we know how the business is doing. That is not the norm.\xe2\x80\x9d

\xe2\x80\x9cBeing able to be myself and work with people who care as much as I do is something I\'ve never experienced. Work isn\'t supposed to be as fun as it is, but I work with awesome people that make me want to come to work on my best days and not dread it on my worst. It\'s amazing.\xe2\x80\x9d

Empowered to be Extraordinary.

We believe in our people. And that\'s why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA \xe2\x80\x9caffiliates\xe2\x80\x9d in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing \'engine\' in Northborough, Massachusetts.

We are a proud equal-opportunity employer.

We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies