Job Description

Call Center - Bilingual Spanish
Job Number : 218457


Join Forbes\xe2\x80\x99 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive\xe2\x80\x99s bilingual call center team. You\xe2\x80\x99ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you\xe2\x80\x99ll be provided computer equipment and in-depth training. Job opportunities:

• Bilingual Customer Service Representatives support customers\xe2\x80\x99 inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you\xe2\x80\x99ll also offer customers additional products

Must-have qualifications

• Two years of post-secondary education or higher
• Instead of the above, two years of relevant work experience
• Fluent in Spanish and English (verbal and written)

Training starts: December 2023 and January 2024 Schedule: Most schedules will include a weekend day and evening hours after completion of training Work from home office requirements

• Designated workspace free from noise and other distractions
• High-speed internet at your expense unless otherwise required by law
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector

Compensation

• $19.50 or $21.00 per hour depending on the role you are selected for
• Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards
• Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/


Job : Contact Center

Primary Location : United States-Iowa-North Liberty



Schedule : Full-time

Employee Status : Regular

Work From Home : Yes