Job Description

The Call Center Operator is responsible for answering and processing telephone calls on a multi-line computer-based center and providing exceptional customer service and information in a friendly, caring and professional manner. Additional responsibilities include cultivating a positive image in the community and general public for the college ensuring accurate and effective flow of communication between Trident Technical College and the public. The Call Center Operator will need to maintain knowledge of the college website, on-campus education partners, provided services, and hosted events and activities to provide an excellent level of service.This position requires a high school diploma and experience in one of the following areas: communications, switchboard exchange operations, clerical accounting, billing or working with the general public. Preferred candidates will have a high school diploma plus two (2) years of experience in communications, switchboard exchange operations, clerical accounting, billing, or working with the general public.

Preferred candidates will possess excellent communication skills as well as knowledge of the practices and procedures applied to the operation of a telecommunications center. Ideal candidates will have demonstrated the ability to work independently and apply sound individual discretion. Excellent customer service skills are essential. Ideal candidates will have demonstrated organizational skills and experience with call centers or the public. Must possess the ability to establish and maintain effective working relationships with students, faculty, staff and the community; work efficiently and accurately under pressure; and speak clearly, distinctly and communicate effectively. Operators are expected to be knowledgeable of and stay current with college policy and procedures. The scope of work requires a tech-savvy candidate and knowledge of telephone equipment and relevant computer programs. Must be proficient with Microsoft Office and other commonly used software. Multilingual applicants are encouraged to apply.

To be considered for this position applicants MUST complete the online SC State Jobs Employment Application. This position is open until filled with preference given to applicants that apply by August 18, 2023.

Unofficial transcripts may also be attached, mailed to (Human Resources, PO Box 118067 Charleston, SC 29423), or faxed 843.574.6682 to the Human Resources Office by the deadline date and time. Official transcripts are required upon offer of employment.

Resumes are NOT reviewed for qualifications. Incomplete applications will not be considered. For assistance, contact Human Resources at 843.574.6201.

Employment applicants may be subject to a background check. Failure to consent to a background check will result in the removal of your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).

Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.

State of South Carolina