Job Description

More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you\'ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
POSITION SUMMARY
More than a job - play an integral part of Duke Energys customer success and satisfaction as a call center representative.
Consider joining the Duke Energy team, where youll find a friendly work environment, and opportunities for growth and development.
A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.
WE OFFER

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  Participation in a 401k plan
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  Accrued sick and family care leave per pay period
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  Flexible work schedule
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  All necessary equipment provided

PAY AND WORK SCHEDULE:

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  The pay rate is $15 per hour (non-negotiable)
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  This role is virtual, ability to work remotely
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  Flexible Work Schedule
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  Hours of Operation: Monday-Friday, 7:00 AM - 7:00 PM
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  Work a minimum of 12 hours per week, up to a maximum of 26 hours per week
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  Required 30-day break within 12 months

TARGET START DATE: Monday, January 29, 20204 (non-negotiable)
TRAINING DETAILS:

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  First 5 weeks, Monday-Friday from 8:00 AM to 1:00 PM - check in intake
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  Required first day onsite attendance at a Duke Energy Call Center location
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  During the 4-week training period, there is no allowance for vacation time or absences.
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  Your continued employment will be contingent on successful completion of the training program.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING

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  Provide high quality customer interaction by handling customers needs with integrity and empathy in one transaction.

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  Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
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  Use professional judgement and escalate customer issues/concerns to management when appropriate.
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  Perform other duties as assigned, including work on special projects.

REQUIRED QUALIFICATIONS

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  High school diploma or GED completed at time of application submission

DESIRED QUALIFICATIONS

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  Ability to work a flexible schedule.
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  Some college or college degree.
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  One year call center or customer service experience preferred.
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  Willingness to work in an environment that requires 100% phone-based customer interaction.
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  Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.
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  Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

WORKING CONDITIONS

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  Virtual - Work will be performed remotely within an hour commute to the designated Duke Energy facility within North Carolina, South Carolina, Florida, or Indiana.
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  All new hires are required to have access to reliable high-speed internet and a quiet work environment.
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  Required 30-day break within 12 months
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  Ability to pass a background check and pass a drug test.

WHAT TO EXPECT: STEPS IN DUKE ENERGYS HIRING PROCESS

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  Duke Energy Hiring Process
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  Duke Energy Customer Care Assessment - required time sensitive/completion of online test
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  If selected, you will be contacted for a 45-minute phone interview.
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  Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.

Travel Requirements Not required
Relocation Assistance Provided (as applicable) No
Represented/Union Position No
Visa Sponsored Position No
Posting Expiration Date Monday, November 20, 2023
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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