Job Description

Job Title: Call Center RepresentativeCompany: 4SightLocation: Reno, NevadaJob Type: Full-Time: 4Sight is seeking a dedicated and customer-focused Call Center Representative to join our team in Reno. As a Call Center Representative, you will be the first point of contact for our customers, handling inbound and outbound calls to provide information, resolve inquiries, and ensure customer satisfaction. Your ability to communicate effectively and empathetically will contribute to maintaining positive customer relationships and enhancing our brand reputation.Responsibilities:

• Answer incoming calls promptly and professionally.
• Provide accurate information about products, services, and promotions.
• Assist customers with placing orders, processing returns, and resolving issues.
• Follow call scripts and procedures to handle various customer interactions.
• Use CRM software to enter and update customer information.
• Collaborate with other departments to resolve complex customer issues.
• Meet or exceed performance metrics, including call handling and customer satisfaction targets.
• Maintain a positive and empathetic attitude toward customers at all times.
• Escalate unresolved issues to appropriate personnel as needed.
• Adhere to company policies and procedures to ensure consistent service delivery.

Requirements:

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using computer systems and CRM software.
• Customer-focused attitude with a desire to exceed customer expectations.
• Dependability and punctuality.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent.

What We Offer:

• Competitive hourly wage and benefits package.
• Comprehensive training and opportunities for career development.
• A supportive and collaborative work environment.
• Employee discounts on products and services.
• Opportunities for growth and advancement within the company.

How to Apply: If you have a passion for customer service and enjoy working in a dynamic call center environment, we invite you to apply for the Call Center Representative position at 4Sight in Reno.

4Sight