Job Description

Call Center Representative
Job Number:218098

Join Forbes 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressives call center team. Taking inbound calls, youll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. Well provide paid training along with continued coaching, so youll feel confident serving our customers. This is a remote position. Job opportunities:

• Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
• Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; youll also offer customers additional products

Must-have qualifications

• Two years of post-secondary education or higher
• Instead of the above, two years of relevant work experience
• Sales only: Property & Casualty license; if youre not already licensed, youll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Training starts: December 2023 or January 2024 Schedule: Most schedules will include a weekend day and evening hours after completion of training Work from home office requirements

• Designated workspace free from noise and other distractions
• High-speed internet at your expense unless otherwise required by law
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector

Compensation

• $19.50 or $21.00 per hour depending on the role you are selected for
• Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards
• Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/


Job: Contact Center
Primary Location: United States-Virginia


Schedule: Full-time
Employee Status: Regular
Work From Home: Yes