Job Description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and \xe2\x80\x93 to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You\xe2\x80\x99ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

This position allows clinical teams (Allied Health Staff and providers) to focus on face-to-face encounters with patients by coordinating non-clinical and clinical functions such as: receiving and rooming patients, prior authorizations for medications, workers compensation paperwork, panel management, faxing, medication proposing, equipment cleaning, deep room cleaning, and stocking and monitoring of expiration on all supplies. Maintains levels of supplies, ordering, receiving and routing of supplies appropriately. Performs other duties as assigned. Demonstrates tact and patience in dealing with health care team members and patients. Demonstrates strong organizational skills in maintaining a smooth flow for care team. Exhibits appropriate use of telecommunications equipment and uses computer efficiently. Demonstrates initiative, proficiency, and good judgment to optimize the use of care teams time when seeing patients. Strong communication skills and a commitment to quality and excellence in service are important components of the role.

Qualifications

High school diploma or equivalent required. One year of customer service experience. Excellent customer service skills, excellent organizational and time management skills, knowledge of computer ordering process, knowledge of appropriate communication systems and office equipment, strong skills in oral and written communication, strong ability to multi-task, must be adaptable to a changing environment and strong ability to work collaboratively in a team environment.

Additional Qualifications:

Successful completion of HUC vocational program, administrative clinic assistant, medical office, health care/medical receptionist, or nursing assistant course would be helpful. Knowledge of medical terminology and working knowledge of current electronic health record helpful. Life Support for Health Care Provides from one of the following programs; American Heart Association or American Red Cross.

License or Certification:

If a candidate does not currently have their Basic Life Support for Health Care Providers from one of the following programs: American Heart Association or American Red Cross the Basic Life Support, certification will be included as part of the orientation program.

Exemption Status

Nonexempt

Compensation Detail

$15.94 - $20.91 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

Monday to Friday Hours of Operation: 7:30am-5:00pm

Weekend Schedule

None

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Stephanie Holper

Mayo Clinic