Job Description

Description :

Department: DHQ Program Department
Supervisor: Divisional Pathway of Hope Case Manager
Position Title: Pathway of Hope Case Manager
FLSA Status: Non-Exempt, Full-Time Employee

JOB SUMMARY:

The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths -based intensive case management services to families who desire to take action to break the cycle of intergenerational poverty and move from crisis to self-sufficiency.
The Pathway of Hope Case Manager (Case Manager) will provide ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of clients\xe2\x80\x99 needs utilizing the strength\xe2\x80\x99s-based perspective and motivational interviewing. The Case Manager will assess the housing, health, financial, and psychological needs of program participants, as well as collaborate with the Salvation Army Corps and community partners for a
holistic and wrap around approach that will aim to meet identified goals in the client\xe2\x80\x99s individualized action plan and create an environment of stability and a network of support. The Case Manager will follow through on all assigned cases.
The Case Manager will be expected to keep track of case notes and case plans through the collection and reporting of client data into identified social services management system; WellSky Community Services. The Case Manager provides services according to the standards of The Salvation Army, that are culturally competent, ethical and promote a healthy, balanced lifestyle.

ESSENTIAL QUALIFICATIONS:

• Bachelor of Arts in Social Work preferred or related field and/or minimum of two years of Case Management experience
• Must possess a valid Hawaii Driver\xe2\x80\x99s License
• Minimum one year of experience working with low-income and/or homeless families
• Must be able to pass a criminal background check

• If working in vicinity of children, a criminal background check is required, with certification for Protect the Mission (PTM) policies and procedures.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the unique issues of homelessness
• Ability to work with diverse populations in a trauma informed, sensitive and nonjudgmental manner
• Basic understanding of mental health disorders
• Knowledge of Strength\xe2\x80\x99s Perspective, Stages of Change Model, and Motivational Interviewing
• Ability to read, write, speak, and understand English
• Proficient in Microsoft Windows and use of Word, Excel, and PowerPoint

ESSENTIAL FUNCTIONS:
1. Participates in all trainings for Pathway of Hope & WellSky Community Services. including but not limited to Strengths Based Perspective, Motivational Interviewing, Trauma Informed Care/De-Escalation, and Stages of Change Model
2. Determine client eligibility for POH services and/or financial assistances available
through the Community Assistance Center
3. Conduct intake and assessments such as URICA, Client Sufficiency Matrix, Personal Strength\xe2\x80\x99s, and Herth Hope Index
4. Develop an individualized action plan and set of goals for each client
5. Provide on-going case management/assessments for clients at 30, 60, 90 and 12 months; with an additional year of follow up after completion of Pathway of Hope
6. Provide referrals to clients on housing, health benefits, financial support, and available community and public services
7. Record and maintain accurate and thorough client data utilizing WellSky Community Services
8. Respects and adheres to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines)
9. Support client\xe2\x80\x99s spiritual growth by connecting them to pastoral care representative for pastoral care
10. Network with outside appropriate agencies and build relationships with community partners
11. Maintain a current file of appropriate community resources for staff use
12. Attend monthly case management meetings to update the team concerning service plan progress and emerging needs
13. Participate in meetings with the Divisional Pathway of Hope Case Manager and Director of the Community Assistance Center
14. Compile monthly statistical reports as required by the Division
15. Maintain positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to clients.
16. Other duties as assigned by the management team
17. Flexibility to adjust work schedule as necessary to meet the work requirement.
18. Attend department meetings as assigned.

Salary ranges from $22 - $24 / hr

The Salvation Army