Job Description

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DEPAUL USA, INC POSITION DESCRIPTION

TITLE: Case Manager



FLSA CLASSIFICATION: Exempt



HOURS: Full Time



RESPONSIBLE TO: Jericho Way Director



DIRECT REPORTS: None



LOCATION: Little Rock, Arkansas



SALARY: $ 38,000 per year, paid bi-weekly


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Mission

Depaul USA supports homeless and marginalized people, providing people experiencing homelessness with purpose and hope for a positive future. Our vision is that everyone has a place to call home and a stake in his or her community. In cities across the nation, we meet people where they are to address their needs. Through a combination of homelessness services and a growing social enterprise portfolio, Depaul USA is innovating and bringing real solutions to those facing homelessness.



Depaul USA is a growing, national, not-for-profit organization that serves more than 5,400 people annually and has a combined operating and capital budget in excess of $10 million. Our Vincentian values underpin what we do:


We celebrate the potential of people; We put our words into action; We aim to take a wider role in civil society; and We believe in rights and responsibilities.

Please visit www.depaulusa.org to learn more.



At Depaul USA our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, participants, services, and community. Depaul USA is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. If you need a reasonable accommodation in any part of the hiring process, please let us know.


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Program

Depaul USA's Jericho Way is a day resource center, medical respite, and housing program for individuals facing homelessness. Jericho Way offers hot meals, showers, laundry, medical care, classes, and case management. The Case Manager assesses client needs, coordinates care, and links clients to services, developing support plans to move them toward stability. The Case Manager reports to the Director of Jericho Way, documents case notes, and assists clients in accessing services and achieving stable housing.


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Position Description

Case Managers at Depaul USA's day resource center and housing program in Little Rock, AR help program participants build lives of greater dignity and independence. The Case Manager conducts interviews to determine participants' needs and makes appropriate referrals to outside agencies to meet those needs. The Case Manager also provides direct assistance, coordinates care, and devises supportive plans for each participant. S/he reports to and works closely with the Director to move guests toward the aforementioned goals.



Primary Duties and Responsibilities


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Essential Functions

Meet with and complete intake paperwork in a timely manner for all participants seeking case management or housing services. Track client enrollment and prepare reports, and paperwork in New Org database system. Help with referrals to supportive services for Social Security, SNAP, housing, mental health assistance, health insurance, and other services commensurate with participants' needs. Assist participants with employment and housing. Establish goals and chart notes on goal progression in New Org data system. Refer participants to existing educational groups as needed to meet goals, including those outside of Depaul USA. Take the lead on programs directly related to developing participants skills that lead to obtaining and maintaining employment and housing. Refer participants to existing medical services offered at the clinic and/or outside medical services if needed. Collaborate with and fill in, when necessary, with other case managers to meet the needs of the participants in all Little Rock programs. Collaborate with other agencies in the community. Build good working relationships with other programs, services, and agencies in the community. Participate in case management meetings and staff meetings. Complete assessment and other forms of paperwork for participants. Complete and track TAP bus program participants and send emails to TAP office. Complete housing folders and Settled Souls housing packet. Submit data quarterly and participant's success stories. Manage crisis and use crisis interventions Work in other areas as directed
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General Responsibilities

Adhere to all quality assurance policies and procedures. Stay informed of current local and national events, trends, and issues, that impact Depaul USA's work with the homeless. Strive continuously to develop the role in collaboration with the supervisor to ensure that all tasks are being undertaken in an effective and appropriate manner, meeting the strategic goals and objectives of Depaul USA. Participate in internal/external meetings as required, attends training events, conferences, and other functions as necessary. Participate in regular supervision and annual evaluations, identifying his or her own developmental and training needs. Ensure adherence to all Depaul USA policies and procedures, particularly those relating to Health and Safety, Safeguarding and the Code of Practice and Confidentiality. Contribute to the effective implementation of Depaul USA's Equal Opportunities Policy as it affects both the organization and its work with this client group. Undertake the role in a professional manner maintaining a highquality standard of work, in accordance with the Vision, Mission and Values of Depaul USA.
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Qualifications

The ideal Case Manager will be a professional with several years of experience in case management with vulnerable segments of the population. S/he will have experience working with individuals who have faced homelessness and struggled with issues of mental illness, cognitive disabilities, and addictions. The Case Manager will also understand social work theories and methodologies, be familiar with relevant partner agencies, and comprehend the needs of individuals seeking services. The Case Manager should possess the following:


Bachelor's degree or higher in social services or closely related field with at least two years' experience working with populations affected by behavioral health diagnoses, addiction, and/or homelessness. Exceptional communication, multi?tasking, conflict management and interpersonal skills. Strong computer skills with all Microsoft Office programs. Ability to organize tasks, events, people, and delegate effectively. Ability to exercise independent judgment when appropriate and strong decisionmaking skills. Experience working with diverse populations and the ability to meet tenants in their homes or in the communities where they reside. Be able to work in a fastpaced/stressful environment. Use of critical thinking skills.
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Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. In the course of performing the job, the person in this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, firm/strong grasping and repetitive hand control, making and receiving telephone calls. Subjected to outside environmental conditions.


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Special Requirement

Must possess a valid driver's license and comply with Depaul USA's Motor Vehicle Policy during the course of employment.
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Work Schedule:

Primarily MondayFriday, 7:30am2:30pm. Primarily in person from 3000 Springer Blvd, Little Rock, AR. Occasional offsite work driving to meetings and assisting guests with advocacy at other locations.
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Benefits:

Medical, dental, and vision coverage options for you and eligible dependents Company provided Basic Life/AD&D & Short/Long Term disability policies. 403(b) Retirement plan with employer match. Generous Vacation, Sick, and PTO leave and 10 Observed holidays.
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Background Checks:

A background check (including a criminal records check) must be completed as part of the hiring process. Failure to satisfactorily complete the background check may affect application status or applicants' employment status.


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Declaration:

This job description is intended to accurately reflect the position's duties, responsibilities, and requirements. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Depaul USA and management reserve the right to modify, add, or remove duties and assign other tasks as necessary.


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Equal Opportunity Employment Statement

Depaul USA is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.



Thank you for considering Depaul USA! To apply, please submit your resume.



Deadline: Until Filled



To apply for this position, please visit: https://jobs.appone.com/DepaulUSA


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About Depaul Usa Inc

Mission Depaul USA supports homeless and marginalized people, providing people experiencing homelessness with purpose and hope for a positive future. Our vision is that everyone has a place to call home and a stake in his or her community. In cities across the nation, we meet people where they are to address their needs. Through a combination of homelessness services and a growing social enterprise portfolio, Depaul USA is innovating and bringing real solutions to those facing homelessness. Depaul USA is a growing, national, not-for-profit organization that serves more than 5,400 people annually and has a combined operating and capital budget in excess of $10 million. Our Vincentian values underpin what we do: We celebrate the potential of people; We put our words into action; We aim to take a wider role in civil society; and We believe in rights and responsibilities. Please visit www.depaulusa.org to learn more.