Job Description

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for Case Worker for the Cleveland County Corps, located in Norman, OK.

Job Summary

Provides social service assistance to eligible clients in the following areas: handle electric bill assistance inquiries and connect those customers to resources available through TSA, manages Food Pantry and food distribution. Interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Case Work (50%)

Greets and interview clients requesting assistance to determine client\'s eligibility for assistance based on program guidelines and restrictions; records clients\' disposition and other pertinent information such as income, expenses, family, and work history; assists clients in completing applications for assistance; copies of picture ids, payroll statements, utility bills etc.

Serves as liaison to other agencies to obtain/coordinate assistance on client\'s behalf; builds and maintains professional working relationships with community agencies.

Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client\'s records to determine if client is active or inactive; maintains confidentiality of client information.

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.

Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the social service program operations and/or services; assists public in locating missing persons.

Other Responsibilities (50%)

Records and files routine correspondence, documents, lists, reports, etc.

Prepares, maintains, and balances records ensuring the accurate and timely accountability of funds; prepares and records checks for utility companies.

Oversees reporting on emergency food boxes as part of the monthly intake data report.

Supervises/conducts food distribution and ensures an atmosphere of safety, respect, dignity, and service.

Orders food and supplies, in appropriate quantities, from the Regional Food Bank of Oklahoma, including USDA items; monitors expenditures to ensure compliance with monthly food budget.

Monitors the supply of inventory available in the warehouse/pantry, including all foods and supplies, to determine the areas needing additional stock.

Coordinates the arrival and distribution of all ordered and donated items ensuring that items reach the appropriate destination in a timely manner; Receive, count, stock items delivered.

Coordinates deliveries including accepting, unloading, organizing, and storing of donated and ordered items.

Inspects ordered and donated items for freshness; rotates inventory to prevent or minimize food spoilage; discards items in accordance with established procedures.

Maintains signage and proper freezer/refrigerator temperature logs as required for USDA regulations.

Cross training to serve as Case Manager-Residential Services, Pantry Worker, Front Desk Worker, or other Social Services positions as necessary.

Performs related work for special and seasonal projects.

Performs other related work as required.

Materials and Equipment

Computer Copy Machine

Knowledge, Skills, and Abilities

Knowledge or general office practices and principles.

Knowledge of social service practices and principles.

Ability to interview clients to evaluate and serve their needs.

Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.

Ability to build and maintain effective working relationships with the public and community agencies.

Ability to prepare accurate and complete client records, reports and statistics.

Ability to read, write, and communicate the English language.

Ability to perform mathematical calculations.

Ability to type and input information into computer.

Ability to sort and file documents alphabetically and numerically.

Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5- 10% of work time.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

MINIMUM QUALIFICATIONS NEEDED

Education and Experience

High school diploma or GED Required

One years\' experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications/Licenses

Valid Driver\'s License

Physical Requirements

Ability to meet attendance requirements.

Ability to work well under the pressure of deadlines.

Ability to follow instructions and work independently with limited supervision.

Ability to work on multiple projects effectively and efficiently at the same time without becoming frustrated or disorganized.

Working Conditions

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, and the like

All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the "Apply Now" icon at the bottom of this posting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

The Salvation Army