Job Description

Job Summary: The Team member works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Team Member delivers an exceptional customer experience that supports Pooja Group's vision to fulfill lives every day.


Principal Duties:


Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.


Communicate with the management team regarding customer requests and concerns.


Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.


Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.


Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.


Prepare all made to order food and/or beverages according to recipe or customer specifications.


Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.


Ensure the proper execution of assigned foodservice and beverage programs and procedures.


Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.


Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items and document.


Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.


Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).


Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.


Complete other tasks as assigned by store management.


Essential Functions:


Ability to work well individually as well as in a team environment


Good communication skills
Excellent customer service skills


Ability to work overtime as needed


Ability to multi-task in fast paced environment


Ability to learn and demonstrate all Little Sue's Safety and Quality Assurance processes and procedures


Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly


Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing


Must be able to lift and carry up to 35 lbs


Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.


Must be at least 18 years old


Must have reliable transportation


Must wear slip resistant shoes at all times


Must be able to tolerate exposure to cleaning products


Basic Qualifications:


Pursuit of or high school diploma or equivalent, preferred


Prior food service and/or customer service experience preferred


About Pooja Laurel Hospitality Inc
Founded in 2010, Pooja Group, Inc. remains a family-owned and operated enterprise, embodying the true spirit of unity and dedication. Our portfolio proudly encompasses 14 convenience stores, gas stations, and 5 restaurants across Virginia, Maryland, and Delaware. Our esteemed brands, including Little Sue, Pizza Boys, Oasis Travel Plaza, Assateague Bar and Grill, R&R Grill, and Hardee's, serve as landmarks of quality and service in their respective communities. At Pooja Group, we forge stronger bonds than those of mere colleagues; we are a tightly-knit family. This sense of belonging and mutual respect drives us to nurture and develop talent from within, ensuring that our team not only grows professionally but also personally Our commitment to a values-driven culture is the cornerstone of our operations, earning us consistent recognition. We pride ourselves on our dedication to excellence, community service, and the unwavering support we provide to each member of the Pooja Group family.


Job Type: Full-time