Job Description

** This is an individual contributor role**

Overview

The Category Management & Strategic Sourcing Senior Advisor is accountable for end-end sourcing and contracting of business process outsourcing (BPO) products and services across Cigna. Responsibilities include driving sourcing strategies, managing the competitive bid process, recommending a supplier that best meets the business objectives, and delivering a negotiated contract that governs the supplier relationship.

This is an opportunity to create value across the ~ $250M BPO Call category and the ~ $15M BPO Finance category. The Senior Advisor has a lead role in creating category strategies in collaboration with business owners. The Senior Advisor is an escalation point for the team in navigating decisions and actions of these internal stakeholders.

Responsibilities

• Develop annual category plans that include supplier market trends, spend analysis, and strategic business objectives.
• Proactively identify, develop, and execute supplier enabled projects that drive cost savings, risk reduction and quality improvement.
• Execute Master Service Agreements, Statements of Work, and Change Orders that optimize benefits and minimize risks to Cigna.
• Skillfully negotiate with internal and external partners to achieve the best outcome for Cigna.
• Work in conjunction with the Third Party (Supplier) Management team to create and manage mutually beneficial long term supplier partnerships, while consolidating the existing supplier base.
• Support scheduled and ad-hoc reporting on supplier and category performance.
• Support continuous improvement of the sourcing and procurement process.
• Maintain and promote sound relationships with suppliers and internal stakeholders.
• Serve as a valued advisor to business buyers of outsourcing services.

Qualifications

• BA / BS in Business, Supply Chain, or related field; or relevant work experience.
• 7+ years of progressive experience within a large, global organization.
• Experience within BPO category strongly preferred.
• Excellent project management, negotiation, and communication skills.
• Structured problem solving and decision making skills.
• Ability to apply fact - based negotiation principles and tactics.
• Fundamental understanding of corporate and administrative supply chains.
• Ability to work well in a dynamic and rapidly changing environment.
• Cross - functional business team environment experience preferred with an ability to foster working relationships with the team and across internal departments.
• This position is hybrid with an, in-office/work from home, flexible arrangement.

This position includes regular contact with the following:

• Executive leaders of strategic initiatives that require outsourcing support.
• Directors and Managers of projects that align to strategic initiatives.
• Senior Director, Director, and Senior Advisor staff within Global Procurement & Third-Party Management
• Matrix Partner Managers and Specialists.
• Supplier sourcing and contracting teams.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we\xe2\x80\x99re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Cigna