Job Description

JOB REQUISITION Cincinnati Security Operations Analyst (L1) - CyberArk

LOCATION BLUE ASH

ADDITIONAL LOCATION

JOB DESCRIPTION

Are You Ready to Live Protiviti?

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and diverse culture. We hire curious individuals for whom learning is a passion. Together, we focus on our mission of delivering confidence in a dynamic world \xe2\x80\x93 and the world has perhaps never been more dynamic.

At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, and innovation creates new destinations.

Living our values every day. That\'s Living Protiviti.

Are you inspired to make a difference?

You\xe2\x80\x99ve come to the right place.

WHERE WE NEED YOU:

The Protiviti Security Operations Center is seeking a CyberArk Digital Identity as a Service Analyst (L1) to join our growing team. Embracing Protiviti\xe2\x80\x99s vision of \xe2\x80\x9cBringing Confidence to a Dynamic World,\xe2\x80\x9d the Security Operations Center (SOC) provides cost-effective, tech-enabled, and standardized services at scale, to drive efficiency into our service delivery processes in support of our global clients.

The center capabilities may include research, development, maintenance, testing, validation, reporting, and other activities based on client needs.

WHAT YOU\xe2\x80\x99LL FOCUS ON:

Developing an understanding of business processes, technical skills, project requirements, and the client\xe2\x80\x99s business in a variety of industries.

Ensuring timely and quality completion of assigned project phases within a defined budget.

Assisting with the preparation of client deliverables, including agendas, status reports, and final reports.

Mentoring Analysts by demonstrating the attributes of excellent client service, technical, and professional knowledge.

Reviewing Analysts\xe2\x80\x99 project work for quality and accuracy and providing valuable feedback on areas of improvement.

Assisting in scheduling and project prioritization for Analysts.

Communicating findings, roadblocks, and project status to the project team management.

Identifying areas for improvement within processes or providing improvement suggestions when challenges arise.

Independently interviewing client teams to understand current state system and processes.

Fostering and maintaining meaningful client relationships.

You build relationships with Protiviti colleagues. You understand the value of networking and actively develop new relationships and cultivate existing relationships. You value inclusion and understand and appreciate that individuals are different and work to adapt communications and interactions accordingly. You recognize your colleagues\xe2\x80\x99 accomplishments consistently.

Upon hire, you will be provided with comprehensive training sessions. Depending on your project work, day-to-day activities may include one or more of the following:

Experience in CyberArk Privileged Cloud platform, 1-2 years (with overall CyberArk experience of 2-6 years)

Responds to critical errors in the CyberArk platform in accordance with service level objectives.

Trouble shooting issues with safes and PAM policy configurations. \\

Troubleshooting end user issues (PVWA, PSM connections, access)

Remediation of erroneous events within CyberArk platform.

Account onboarding (bulk upload, manual upload, and REST API)

Troubleshoot existing connectors and configure Out of the Box (OOTB) connectors.

Develop metrics, analytics and reporting.

Develop audit and management reports through CyberArk platform (Out of the Box)

Break/Fix support Ongoing troubleshooting and remediation of erroneous events.

Manage/maintain and standard operating procedures in runbook / process manual.

Maintain CyberArk components deployed on-prem, monitor the health of all CyberArk components.

WHAT WILL HELP YOU BE SUCCESSFUL

You learn quickly and have the flexibility to adapt to changing roles and requests.

You enjoy working in a team environment and serving as a mentor to others.

You are highly organized and have familiarity with project management concepts.

You enjoy problem solving and can bring order to unstructured problems. \\

You can foster relationships with colleagues and with clients.

You possess effective written communication skills (experience with business writing preferred.)

YOUR EDUCATIONAL & PROFESSIONAL CREDENTIALS

Preferred Bachelor\xe2\x80\x99s degree from accredited university in relevant academic area or equivalent relevant work experience. Additional information technology experience may be substituted in lieu of a college degree.

1-3 years experience in CyberArk Identity Management platforms.

Demonstrated progression of career path, leadership, and professionalism throughout work experience

Well versed in Microsoft Office suite applications (Excel, Word, PowerPoint, Teams, and Outlook) \\

Preferred experience in other relevant software/systems (JIRA, SQL, Python, PowerBI, Sharepoint, gSuite, Linux, and others as applicable)

These roles will be primarily onsite opportunities with the flexibility to be hybrid based on project/engagement/performance.

Protiviti is not registered to hire or employ personnel in the following states \xe2\x80\x93 West Virginia, Alaska.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

Protiviti\xe2\x80\x99s Incentive Compensation Plan (ICP) provides additional incentive opportunities on top of their annualized salary for eligible employees. In addition to base and bonus pay, our people are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 10 weeks, and short/long term disability. Protiviti provides paid Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) our people receive varies based on their years of service. A new hire receives up to 20 days of CTO per calendar year. For every 3 years of service, our people receive an additional 3 days of CTO, up to a maximum of 30 days per year. Our people also receive up to 11 paid holidays each calendar year. We offer the opportunity to contribute to our company 401(k) savings and investment plan, with an employer match of 50% on the first 6% of your contributions for eligible employees. Learn more about the variety of rewards you are eligible for at .

Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Protiviti\xe2\x80\x99s employment process, any offer of employment is contingent upon successful completion of a background check.

Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call 1.855.744.6947 for assistance.

In your email please include the following:

The specific accommodation requested to complete the employment application.

The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles, CA: Protiviti will consider for employment qualified Applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Protiviti is not registered to hire or employ personnel in the following states \xe2\x80\x93 West Virginia, Alaska.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

JOB LOCATION OH BLUE ASH

Protiviti