Job Description

Description of Work

A Clerical Support Specialist, under general supervision of the Client Information Manager, scans clinical documents into the electronic record, performs transcription of dictation generated by the prescribers, and processes requests for clinical records via internal and outside entity requests. A Clerical Support Specialist performs customer service responsibilities including greeting visitors in a welcoming manner, notifying staff of consumer arrivals, schedules consumer appointments, monitors visitor access, and maintains security awareness. A Clerical Support Specialist may perform interoffice deliveries among HealthWest/County departments and a variety of other human service agencies in the community, may be assigned to or support any team, department, and/or program within HealthWest. An employee in this class maintains a pleasant appearance of the reception areas, answers incoming telephone calls, transfers calls to appropriate individuals, routes emergency calls appropriately, provides answers to inquiries regarding the agency\'s services and programs, and performs other related duties as assigned.

Required Minimum Entrance Qualifications

1. Be a high school graduate or have a certificate of completion of the General Educational Development (GED) test.

2. Have two (2) years\' general clerical experience.

3. Possess a valid driver\'s license and the ability to obtain a Michigan Driver License within 30 days of employment.

4. Must have reliable transportation that may have to be used to carry out job duties of this classification.

Preferred but not Required

1. Bilingual candidates highly desired.

2. Lived experiences with mental illness/developmental disabilities/substance use disorders valued.

3. Individuals in Recovery and individuals with experience in Armed Services valued.

Physical Conditions / Work Location

PHYSICAL ACTIVITIES
An employee in this class performs generally sedentary work activity requiring the occasional lifting of objects weighing thirty-five (35) pounds or less.

ENVIRONMENTAL CONDITIONS
A Clerical Support Specialist works within the offices and program locations of HealthWest.

Additional Information

EVALUATION CONTENT
Applicants for County employment may be subject to a post-offer criminal background check, depending on the nature and assignment of the position. When such check is conducted, an offer of employment is contingent upon the results of the criminal background check. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent.

APPLICANT REVIEW PROCEDURE
Any applicant is entitled to a review of any determination or action taken by the County regarding the applicant\'s employment application. Inquiries should be directed to the County Human Resources Department.

PURPOSE
The purpose of this recruitment is to establish an eligible list from which to fill present and future vacancies in this classification in the County system. For each opening, the Department Head has her/his choice of the candidates who meet the required minimum entrance qualifications. This list remains in effect for three months unless exhausted or extended.

MUSKEGON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

MUSKEGON COUNTY HAS ADOPTED A VETERANS PREFERENCE POLICY THAT

RECOGNIZES QUALIFYING MILITARY SERVICE

Non-bargaining employees will become eligible for County benefits the first of the month following one (1) full month of continuous employment.Medical InsuranceHealth Savings Account (HSA) Plan
Single Plan: $1,500 Deductible, $500 Employer Contribution.
2 or more people: $3,000 Deductible, $1,000 Employer Contribution
Employer Contributions are prorated based on start date of benefits
No Employee Premium Contributions Per Pay
Prescription Drugs: $10/$40/$80 (After deductible)
High Deductible Plan (HD)* This plan is only optional if the employee is not eligible for the HSA
Single Plan: $500 Deductible
2 or more people: $1,000 Deductible
No Employee Premium Contributions Per Pay
Prescription Drugs: $10/$40/$80
Available first of the month following one full month of continuous employment
Dental Insurance15% employee premium contribution
Available first of the month following one full month of continuous employment
Vision Insurance15% employee premium contribution
Available first of the month following one full month of continuous employment
Defined Contribution (DC) retirement plan through The Muncipal Employees\' Retirement System (MERS) of Michigan with 3% employer and 4.5% employee contribution. There is a 6 year graduated vesting for the employer contribution.
Healthcare Savings Account (HCSP) through The Muncipal Employees\' Retirement System (MERS) of Michigan, employer 3% contribution. Vesting requirement of 6 years.
Life Insurance and AD & DEqual to employee annual salary to next highest $1,000. Max $200,000
Available first of the month following one full month of continuous employment
Long Term DisabilityNo cost to the employee, employer paid at 66 2/3% of salary after 6 month waiting period
Available first of the month following one full month of continuous employment
Sick Leave10 days per year, accumulated .385 days. per pay period
Accrual begins on first day of employment and is available to use on the 90th day of employment.
Annual Leave13 days, accumulated .500 days per pay period. Increasing to maximum of 24 days with 20 years of eligible County service, see Personnel Rules for accumulation chart.
Accrual begins on first day of employment and is available upon earning.
Sick/Annual Leave Cash PayoutEmployee may elect up to 40 hours of accumulated vacation and/or sick time to be paid as cash. Future accruals only.
Personal Days2 days per fiscal year, unused days will be forfeited
Available upon completion of six months of continuous eligible County service
Holidays12 days

COLA/LongevityAll employees are eligible for COLA based on the CPI and must be in pay status as of 12/1. Payment of $250 after 5 years of continuous service as of 12/1. Each subsequent year of service will add $50 to the payment. Maximum payment amount is $1,250
Voluntary Benefits
(100% employee paid)Aflac, 457 Investment options, Section 125 (available for Health and Childcare reimbursement), Voluntary Life Insurance
Available first of the month following one full month of continuous employment
Public Student Loan ForgivenessCounty employees may be eligible for the Public Service Student Loan Forgiveness (PSLF) & Temporary Expanded PSLF (TEPSLF). Eligibility is determined by the U.S. Department of Education.
Wellness ProgramMuskegon County offers a holistic wellness program which focuses on the five areas of wellness: physical, financial, social/emotional, community and career wellbeing.

Muskegon County