Requisition ID:
41987

Work Location:
Human Services - Pembroke 6 offices

Pay Range:
G.13, $31,785.65 - $47,525.17

Starting Salary:
Depending upon Qualifications

Work Schedule:
Monday - Friday, 8:00 am - 4:30 pm

Part Time Hours/Wk:


Job Open Date:
5/2/24

Application Deadline:
5/7/24



Job Duties:
The City of Virginia Beach Department of Human Services is seeking to hire a candidate who has front office experience in a clinic setting with clerical / secretarial skills for the Adult Outpatient program. Duties:

• Perform daily various front office duties involving serving clients at front reception area.
• Schedule and reschedule client appointments.
• Answer a high volume of telephone calls in a timely, courteous manner and direct the calls appropriately.
• Greet and register clients for appointments.
• Collect client fees to include posting payments into the electronic health record and providing electronic receipts.
• Reconcile all payments at end of day and lock into safe.
• Generate the Cash Drawer Batch Pre-close Control Report every three days or at any time receipts total $200.00.
• Entry of clinician\xe2\x80\x99s schedules into scheduling module and enter schedule changes.
• Look up client balances.
• Provide information to consumers who make telephone contact.
• Assure that all submission of information into data systems are done accurately and within the timeframe required.

This position is designated as an Alpha I position. In the event of an emergency, employee shall be required to report to their emergency assignment as directed by their supervisor.



Official City : https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Clerk-00035.pdf



Working Conditions: https://workingcondition-summary-prod.s3.amazonaws.com/B.006019.1.pdf



Minimum Requirements: MINIMUMS: High school or GED plus two (2) years experience and training in fields providing the required knowledge, skills and abilities and associated with such positions as clerk or office assistant. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.



Additional Requirements:

DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required

Attachments Required:



Preferences: One (1) year of clerical/secretarial experience.
One (1) year of electronic health record experience.
One (1) year of cashing handling experience.
One (1) year of front office experience in a clinic setting.
One (1) year of Microsoft Office experience to include Word, Excel and Outlook.
One (1) year of experience and/or knowledge of HIPAA and Federal Confidentiality regulations.
One (1) year of records management experience, including complex medical records filing.



Special Instructions:

• Please complete the application in its entirety and include your resume if required by the posting.
• Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
• You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser\'s printing capability.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.



Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.