Job Description

ADP is hiring a Director, Advisor Client Service

In this role, you will serve as a senior leader to ADP\'s front-line associates supporting Advisor partners and their clients and their 401K plan needs. You\'ll be responsible for driving strategic outcomes of the Advisor Service channel by leading others and executing on strategic initiatives to further enhance the Advisor service experience.

Your day-to-day will span leading, managing and coaching a team of dedicated service professionals. You will be responsible for guiding your associates through complex scenarios and coaching them on performance opportunities. In addition to leading your team, you will act as a point of contact for client escalations as well as an internal decision maker and stakeholder for Advisor Services.

To thrive in this role, you will demonstrate the ability to lead and drive performance accountability. You\'ll be equally focused on developing your team through their day-to-day client interactions as you will be focused on strategic opportunities. You must be able to demonstrate broad technical expertise and industry knowledge. As a result of your leadership, your team\'s client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career in ADP\'s Retirement Services but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We\'ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc\xc2\xae Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you\'ll do:

• You will provide senior-level client support through your functionial and business knowledge and handle escalations
• You will coach and develop your associates to provide a stellar client experience by establishing clearly defined performance goals to team members through 1:1 meetings, performance planning and performance feedback
• You will identify and execute on areas for opportunity within the various levels of the Advisor Service teams to make an impact
• You will manage relationships with key stakeholders
• You will serve as an acting backup to other leaders, providing leadership, guidance and direction in absence of the leader
• You will participate in task forces, strategic initiatives and stretch assignments

What you can expect on a typical day:

• Client Support. You will act as a senior service contact to help guide our Advisors and their clients through complex scenarios while helping your associates leverage business solutions and internal partners to troubleshoot and delivering a seamless client experience.
• Leadership. You will lead and influence a team of skilled associates, set client and individual priorities and work together on delivering stellar results to Advisors and clients
• Problem Solve: You will be responsible to identify opportunities for complex technical, operational and organization challenges to ultimately deliver an enhanced client and associate experience while working with internal partners

TO SUCCEED IN THIS ROLE:

• At least 8 years of management experience
• At least 5 years in a customer service environment
• Degree or equivalent in education and experience

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Bonus points for these: Preferred Qualifications

• Experience working in retirement services / 401K / recordkeeping

YOU\'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We\'re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP\'s culture and our full set of values.

ADP