Job Description

You\xe2\x80\x99ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Client Service Specialists provides operational and administrative support to the Clinical Consulting department and pharmacists. Assistance to Clinical Consultant pharmacist may include preparing client deliverables, addressing client inquiries and reporting. Various other tasks related to maintenance and retention of accounts.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am \xe2\x80\x93 5:00pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 2-3 weeks of paid training. The hours during training will be 8:00am to 5:00pm CST, Monday - Friday. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group\xe2\x80\x99s Telecommuter Policy.

Primary Responsibilities:

Daily responsibilities may include:

• Providing operational and administrative support to Clinical Consultants to help ensure superior account management with focus on client retention/satisfaction.
• Delivers high quality reports including appropriate formatting, with minimal supervision.
• Prepare client-specific deliverables including, but not limited to, formulary and utilization management extracts, Preferred Drug Lists, clinical program collateral, Medispan updates, P&T documentation
• Ability to prioritize workload and meet internal and client deliverable timelines/deadlines
• Triage inquiries (via mailbox or task intake system) and assure all inquiries are directed and responded to within service level guarantees
• Provide assistance in the implementation/maintenance of clients
• Create report documentation and maintain standard operating procedures.
• Conduct testing and provide results based on given criteria.
• Actively participate on client calls, interdepartmental calls, and team meetings, as applicable
• Display an eagerness to learn and grow within the Clinical Consulting team
• Collaborate with other departments outside of Clinical Consulting to meet all expectations, deliverables, and timelines
• Assist Clinical Consultant in preparation for client meetings, quarterly performance reviews through reporting or PowerPoint slide creation
• Responsible for meeting turnaround time requirements and highly responsive to requests.

You\xe2\x80\x99ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent experience
• 1+ years of experience working in a pharmacy related role, PBM or Healthcare service environment with knowledge of pharmacy terminology (NDC, GPI, Therapeutic Class)
• 1+ years of experience working with basic and intermediate knowledge of Microsoft Excel (Formatting cells, managing worksheets, function and formula\xe2\x80\x99s (SUM, VLOOKUP), filtering and sorting data, pivot tables)
• Basic knowledge of Microsoft Word (write and modify word documents), and PowerPoint (ability to create and edit slides)
• Ability to work during our normal business hours of 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Pharmacy Technician certification
• Working knowledge of Microsoft Access and SharePoint
• Experience working in one or more of the following systems: RxClaim (AS400), RxBuilder, RxTrack, Showcase or Attachmate. Specific systems may be used in some roles but not others.

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Excellent problem solving and organizational skills
• Superior interpersonal, performance management, problem solving, and organizational skills
• Verbal and written communication skills; ability to speak and write clearly and concisely to individuals or Groups
• Computer and reporting skills: ability to understand, generate, organize, compile, and manipulate data reporting systems with minimal training

California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $18.80 - $36.78.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you\xe2\x80\x99ll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone\xe2\x80\x93of every race, gender, sexuality, age, location, and income\xe2\x80\x93deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes \xe2\x80\x94 an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

UnitedHealth Group