Job Description

Health Services Integration (HSI)

Transforming EMS Billing through Technology, Transparency, and Innovation.

https://hsihealth.com

Client Services Coordinator

Full-time, On site

Day Shift (6:00am - 6:00pm) 12 hr shifts

Health Services Integration (HSI) strives to provide the highest quality revenue cycle and operational services to the air and ground ambulance industry by deploying superior technology and hiring outstanding people.

HSI Employee Benefits

+ Medical, Dental, Vision, Life insurances + Personal Time and Sick accruals
+ Employee Assistance Program (EAP)
+ 401(k) through Vanguard

Primary Role:

Preparing and auditing pre-billing information to ensure payor information is correct. Non-emergent Dispatching tasks with various duties for the Intake Team.

Primary Job Functions:

Responsible for ensuring all payor information is correct prior to sending completed accounts to billing team



Receive and process non-emergent service requests via phone, email, or other communication channels



Schedule and/or dispatch service vehicles based on priority, availability, location



Maintain accurate records of dispatch activities, including requests, times, status



Communicate with EMS personnel to provide instruction, route information, updates



Monitor and track vehicles to ensure timely service



Resolve scheduling conflicts and address customer inquiries or concerns promptly



Collaborate with billing department to ensure smooth coordination and delivery of required documentation



Adhere to company policy and procedures to ensure compliance with operational guidelines

Qualifications:

High school diploma or equivalent



Previous healthcare customer service experience preferred



Strong communication and interpersonal skills



Ability to multitask in an effective manor



Proficient in Outlook email communication



Proficient in various office applications Word, Excel

Location:

777 E Missouri Ave.



Phoenix, AZ

We look forward to reviewing your application!