Auburn Valley Humane Society enriches the lives of companion animals and people through animal sheltering, programs and community engagement. Together, we strive to be a model of excellence in animal welfare.
We recognize our employees are our most important resource and the basis for our success. We respect and seek to empower each individual and support the diverse perspectives, skills, experiences and cultures within our workforce. Join us!
We are seeking a Director of Public Services for the Northwest Spay & Neuter Center which provides spay, neuter, wellness and dentistry services to income qualified homes and local animal welfare agencies. Northwest Spay & Neuter Center is the largest spay and neuter center in Washington state providing over 15,000 surgeries and over 3,500 wellness exams per year.
Who you are:

• An inclusive leader of people who provide comprehensive high-volume high-quality services to companion animals.
• An experienced animal welfare professional.
• You care about animals AND their human companions.
• You practice We thinking and recognize that teamwork is the key to success.
• Youre excited to expand services and locations to bring new programs to more communities.
• You bring an incredibly positive attitude to active, fast-paced environments, setting the tone for the team, clients and visitors.
• You know when to coach your team to encourage development and when to step in with expertise.
• You are committed to a growth mindset and positive, proactive change.

What youll be doing:

• Staff Development
  • Lead, train, coach, schedule, and problem-solve for staff and volunteers, encouraging a collaborative and kind working environment.
  • Prepare, review, verify and maintain proper records of work performance and timekeeping of staff and clinic operations.
• Clinic Operations
  • Lead reception and animal care team in appointment management, outreach programs, client services, customer service, and animal care for high quality high volume wellness and surgery services.
  • Support and promote Fear Free and similar animal handling practices within the clinic.
• Program Management
  • Development and implementation of an annual business plan, strategic plan, and budget to include, but not limited to, strategies to increase productivity and efficiency within the clinic and promote AVHS workplace culture.
  • Prepare monthly and annual departmental reports as they relate to program metrics.
  • Evaluate the risks associated with each program and take appropriate action to mitigate the risks associated with the program.
  • Create program materials (policies and procedures, applications, handbooks, trainings, etc.).
  • Regularly audit and evaluate programs to ensure programs are targeted appropriately.

What youll need to be successful (minimum requirements):

• 3+ years experience in animal welfare, veterinary, or other high volume reception.
• Experience developing and implementing policies and procedures.
• Ability to handle and assess potentially dangerous or fractious dogs and cats.
• High proficiency in learning new software systems.
• Leadership:
  • Demonstrated experience in leading a diverse staff in a positive, friendly, collaborative, and inclusive manner.
  • Ability to engage with animals and humans who may be having a hard day with a commitment to quality care.
  • Strong communication skills to demonstrate professionalism, courtesy, tact, compassion, and sound judgment to your coworkers and community members.
  • Strong interpersonal skills to handle sensitive and confidential situations.
  • Experience developing and implementing policies and procedures.
• Working Conditions:
  • Available outside of regularly scheduled hours in a leadership role promoting support staff and operational success.
  • Able to work flexible hours, which will include weekends, evenings and early mornings (the clinic operates 7:00 am to 5:30 pm 7 days a week).
  • Proficiency with Microsoft and clinic software programs; able to use effectively and guide others when needed.
  • Frequent ability to stand, walk or sit for extended periods of time; hear sufficiently; reach, bend, or stoop, regularly lift and carry up to 50 pounds.
  • This position works daily in a spay, neuter, wellness, and surgery clinic. This position will come in direct contact with animals and will be exposed to animal related smells and sounds.
• Valid drivers license with access to reliable transportation; ability to meet AVHS insurance requirements and appropriately operate AVHS vehicles in accordance with policy.

What wed love if you had (preferred requirements):

• Supervisory experience; especially in high volume reception or animal welfare environments.
• Experience with ClinicHQ software or other veterinary clinic software.
• Program development experience.

What you can expect working here:

• A positive team-focused culture of support and belonging.
• Professional growth and development including training, raises, promotions, and paid continuing education.
• A robust benefits plan including:
  • Health insurance for you with a $0 premium
  • Dental, Vision, Life Insurance and other plans at group discount
  • Paid Time Off (PTO)
  • 10 paid holidays per year (1 is your birthday!)
  • 100% Match of 401K Contributions up to 4% of Salary
  • Employee Assistance Program accessible 24/7
  • Employee discount program including pet services

Auburn Valley Humane Society (AVHS) and all parts of its organization is committed to an inclusive work environment that is full of opportunity for all, with a workforce that reflects the regions diversity. At the core of it all, our approach is shaped by a strong respect for people. AVHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, status as an individual with a disability, genetics, status as a protected veteran, sexual orientation, gender identity or expression, or for inquiring about, discussing, or disclosing information about compensation or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. AVHS uses E-Verify to verify the ability of all new employees to legally work in the United States. If you need assistance or an accommodation in the application process, please contact us.