Job Description

As a Clinic Site Manager (CSM), you\'ll be responsible for supporting the mission and goal achievement, organizational quality, and patient-centered care of One Health patients by providing management and leadership to a designated health center site(s). The CSM fosters collaboration and cooperation among all staff. CSM will plan, develop, organize, evaluate, and direct clinic support staff and site activities. In partnership with the Regional Director, the CSM will assure the smooth operation of clinic-based services and achievement of productivity goals.About One Health: We are a Federally-Qualified Health Center serving rural communities in Montana and Wyoming, focused on integrated care for the whole person and community. We are patient-centered, team-oriented, risk-takers, good stewards of resources, respectful of diversity and inclusion, and committed to impeccable quality.One Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Benefits: We offer a competitive compensation package that includes health, dental, and vision insurance; employee medical discounts; long-term disability insurance; life insurance, health savings account; matching retirement plan; 10 paid holidays; and supplemental benefits available through Aflac. Benefits are available to employees scheduled 20 hours or more per week. All employees receive paid time off.COMPENSATION:Unlicensed: $64,260-$66,179.16/year, DOELPN: $68,737-$74,576/year, DOERN: $80,251-$85,633/year, DOEEMPLOYMENT TYPE: Full-Time, 40 hrs/weekAVAILABILITY: Mon-Fri on site in clinicMINIMUM JOB QUALIFICATIONS:Education/Certificates/Licenses:Required

• Bachelor\xe2\x80\x99s degree or in lieu degree, of eight (8) years\xe2\x80\x99 experience or a combination of associates\xe2\x80\x99 degree and four (4) years\xe2\x80\x99 of experience
• BLS certification upon hire
• Valid driver\xe2\x80\x99s license

Experience:Required

• Three (3) years of experience in a clinical setting OR at least two (2) years working at One Health in a clinical setting.
• Minimum one (1) year experience in direct supervision of employees OR one (1) year clinical licensure that requires in-direct supervision of clinical staff (RN, MA)

Preferred

• Worked for a Federally Qualified Health Center

Competencies:

• Analytic and problem-solving skills
• Communication, verbal/written
• Confidentiality and discretion
• Conflict resolution and diplomacy
• Ethical conduct/practice
• Initiative/Self-Driven/Motivated
• Professionalism/personal effectiveness/credibility
• Program development, administration and evaluation
• Relationship management, collaboration and teamwork
• Stress management/composure

Manager Duties and Responsibilities * Provides day-to-day management of all operations of assigned service line or business site(s).

• Responsible for application of policy and procedure at local clinic or administrative site(s) and employee\xe2\x80\x99s adherence to policy and procedure.
• Leads and supervises direct reports as required, which includes, but is not limited to:
• Hiring, firing, and managing employee time, attendance, conflict, and disciplinary measures as required.
• Evaluating employee performance.
• Coaching, mentoring, reinforcing positive behaviors, and accountability for employment expectations and policy and procedure adherence.
• Serves in a middle management role, providing a vital link between front line staff and senior leadership.
• Implements and leads change management activities effectively, as defined by senior leadership.
• Provides decisive authority over tasks assigned to direct reports.
• Models leadership qualities by instilling trust, providing clear communication, and actively building relationships across organizational units
• Oversees and supervises leadership activities, as assigned, within their field of work.

Position Specific Duties and Responsibilities * Manages the daily operations of identified sites and service locations by providing overall direction and guidance to clinical and non-clinical staff assigned to the site.

• Supervises and coordinates, directly and through those responsible, various personnel actions including, but not limited to, recruiting, hiring, competencies/training, performance evaluations, discipline, promotions, monitoring time and attendance and vacation schedules to ensure the clinic operates in an efficient manner and patients receive high quality care and customer service.
• Remains knowledgeable of support staff roles and responsibilities (examples include but are not limited to: EHR functions, patient appointment scheduling, patient check in and check out, patient rooming) as well as areas of practice to provide continuity of services during position vacancies; maintains work schedules for all staff. Maintains appropriate EHR access and skills.
• Ensures staff scheduling is appropriate to provide best patient/client service possible while within the parameters of the labor budget, working to minimize overtime. This includes coordinating and communicating proactively with the staff, other One Health clinics and community partners as necessary.
• Understands and participates as necessary in reporting and monitoring of organizational performance metrics, specifically, identifying, collecting, and analyzing business metrics, patient outcomes, and QI/QA metrics consistent with the organization\xe2\x80\x99s business plan, strategic plan, state programs and other selected programs or grant-funded projects. Uses performance data to identify and define problems and determine priorities for improvement actions.
• Develops and understands the site budget in conjunction with the Regional Director, and vacation approves purchases per budget. Plans and implements action to address variances.
• Determines physical maintenance, equipment needs and repairs. Coordinates with facilities team appropriately. Resolves problems arising within the specified sites on a day-to-day basis to ensure the environment supports employee engagement and safety and meets patient expectations.
• Assists to coordinate and support community partnerships that achieve seamless care and advance One Health\xe2\x80\x99s mission
• Maintains AHA BLS CPR Trainer certification. Schedules and teaches classes, as needed.
• Furthers the mission of One Health through active development and support of the strategic goals.
• Adheres to all One Health Policies and Procedures.
• Participates in performance optimization and risk management activities as required.
• Cooperates and abides by all elements of One Health\xe2\x80\x99s Compliance Program.
• Provides exceptional customer service and models the mission of One Health when interacting with internal and external stakeholders promoting a positive image for the health center.
• Other duties may be assigned as required or needed with or without prior notification.

One Health