Job Description

This position is responsible for the coordination of RN and LPN new hires. This role conducts interviews, selects new candidates, and directs orientation. Acts as a liaison between clients, caregivers, field nurses and the Manager of Patient Services and Clinical Coordinator to improve clinical care.

• Supervises, develops and provides leadership to clinical team member

PRIMARY FUNCTIONS:

PATIENT CARE SERVICES

• Reviews information on all pending intake referrals and all new admissions (assessments and history); ensuring, eligibility criteria are met.
• Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management.
• Assures complete and accurate data and documentation are available to make certification decisions and further assures that those decisions are made on a timely basis.
• Monitors the team services provided (staffing, medications, HME, supplies, level of care and changes to patient, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations.
• Facilitates team meetings, assuring interdisciplinary input into the update and revision of the plan of care is in concert with the changing needs and expectations of the patient and family.
• Participates in on-call rotation, as needed.

STAFF SUPERVISION AND MANAGEMENT

• Interviews, selects, trains, supervises, evaluates, and dismisses RNs and LPNs in conjunction with the Manager of Patient Services.
• Assures staff competence and performance levels through making field visits, evaluating documentation, participating in the campus wide annual skills fair and providing team-based in-services on MorseLife Home Care values, principles, practices, and specific team growth needs.
• Acts as a resource and mentor for staff re-clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior.
• Conducts a 90-day performance evaluation of RNs and LPNs; ensuring nurses are actively receiving cases. During this time nursing assessments, supervisory visits and an overview of medication management to field nurses will be completed, ensuring compliance.
• Coordinates and facilitates new hire orientation for Medicare and Private RNs and LPNs; while, maintaining communication with the Director of Education regarding clinical orientation to collect feedback on employees initial competencies.
• Serves as a liaison between Home Care and all other MorseLife Health System entities to devise and implement solutions when needed.

QUALITY IMPROVEMENT/REGULATORY COMPLIANCE

• Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with MorseLife Home Cares policy and all regulatory bodies.
• Participates in performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement.
• Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards.
• Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program, as needed.
• Performs substantive chart reviews to assure there is evidence that quality care is being delivered.
• Functions as a liaison between referral sources and MorseLife Homecare through the referral intake process, including ongoing and immediate communication with patient and/or patient caregivers; and other home health agencies (if applicable) to obtain all required and accurate information to input into the database.
• Assists in maintenance of EMR system, approval of field staff documentation and client discharges in EMR
• Participates in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain a specified level of knowledge pertaining to new developments, requirements, and policies.

CUSTOMER SERVICE/SALES/MARKETING

• Assures that problems/grievances/service failures experienced by individual patients/families or healthcare providers are addressed with team members, vendors, other MorseLife Health System entities/departments, and are resolved promptly and satisfactorily.
• Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance.
• Visits LTC, Contract Bed facilities, and patients homes to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness.
• Participates in providing in-services to customers along with other team members, Manager of Patient Services and other program staff.
• Participates in professional, voluntary or community service organizations

PROFESSIONAL DEVELOPMENT

• Attends in-services, educational seminars and workshops.
• Develops and achieves professional growth goals and objectives.
• Including the completion of the Alzheimers Level I Training Course within the first 90 days of employment.
• Participates as a mentor/Trainer of newly hired Team Managers/Members.
• Supports, and adheres to all Policies, and Procedures of MorseLife Health Systems Home Care Services including but not limited to:
• MLH Attendance Policy
• MLH Standards of Conduct as described in the agencys Compliance
• MLH Privacy Practices in accordance with HIPAA
• Kind, decent, and respectful behavior

SUPERVISORY RESPONSIBILITIES:

Requirements

(EDUCATION and/or EXPERIENCE)

Home Care Medicare experience

• Possession of a current license to practice as a Registered Nurse in the State of
• Clinical background with Bachelor Degree,
• Minimum of two supervisory experience,
• Valid CPR Card
• Must possess:
• Valid drivers license
• Dependable transportation
• Proof of automobile insurance

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid State of Florida RN License and CPR Certification.

PHYSICAL DEMANDS

The position requires the ability to travel extensively in a geographic area. If traveling is by automobile, a copy of driver's license must be supplied. Must be able to access clients\' homes which will not be routinely wheelchair accessible. Hearing, eyesight and physical dexterity must be sufficient to perform a physical assessment of the client's condition and to perform and demonstrate client care. There must be the ability to give and receive information orally. On occasion, may be required to bend, stoop, reach and lift and/or carry up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions while performing the duties of this job. This position requires employee to regularly stand and walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear; frequently stoop, kneel, crouch, or crawl; taste and smell; and occasionally sit.

The employee must regularly lift up to 25 pounds frequently and occasionally lift up to 50 pounds while utilizing proper body mechanics and appropriate mechanical lifting devices provided. Must be able to lift with the use of lift devices or assistance for residents with weight in excess of 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to wet or humid non-weather conditions, working near mechanical parts, and toxic or caustic chemicals. Regular exposure to fumes or airborne particles.
The noise level in the work environment is usually moderate.

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