Job Description

Job Posting Title

Collections Analyst

Summary

Reporting to the Manager of Credit & Collections (Americas), you will be responsible for delivering the current Collections processes. The role is part of Global Finance Services and will drive a data-led mindset across the Accounts Receivable team to drive accurate, efficient, and scalable services in this key customer-focused team.

Regions covered: Americas.

What You\'ll Do

AR Collections

Accountable for accurate, complete, and timely collection of cash, meeting or exceeding targets set.

Ensure customer accounts are up to date and all credits processed in a timely manner.

Provide inputs into Bad Debt Provisions.

Own the maintenance of customer master data records.

Maintenance of Get Paid system integrity.

Responsible to ensure investigations of customer disputes are triaged and actioned on a timely and appropriate basis.

Responsible for reviewing and reconciling customer accounts as needed in collaboration with Billing Analyst

Record timely, accurate and concise collection notes in the collection system reflecting collection efforts.

AR Credit (Dedicated Role)

Accountable for the accurate, complete, and timely credit assessment of customers in line with policy.

Maintenance and execution of the current credit policy, with periodic reviews of the policy to stay current.

Pro-actively advises on credit assessment changes (e.g., if a country becomes riskier, or if a customer mergers with another customer)

Liaise with key stakeholders to ensure customers on credit hold are appropriately reviewed.

New customer setups and maintenance of customer Master Data

People leadership

Work collaboratively across the team to achieve team targets and goals.

Role model Aristocrat values and behaviors.

Participate in broader Group-wide functions and projects.

Other Team Leadership activities

Supporting the team to meet team targets and performance.

Maintenance of current Service Catalogues, process documentation and Work Instructions.

Maintenance of the team\xe2\x80\x99s current tools (GetPaid, ServiceNow)

Increase utilization of existing functionality team tools (ie ERP, GetPaid, Service Now).

Support month end activities.

General monitoring of workloads, avoiding build-up of back-logs (Inboxes, Unapplied cash, Unprocessed Credit Memos).

Project & Change Management

Opportunities to work on several key projects that directly or indirectly impact the team.

Involved in user acceptance testing.

Customers

Building good working relations with customers.

Have a customer focused mindset.

Business partnering

Partner with other key stakeholders to collaboratively complete all required activities and resolve disputes.

Develop and maintain a strong support network with stakeholders to ensure you, and your peers are continuously striving to improve financial and operational processes.

People leadership

Work collaboratively across the team to achieve team targets and goals.

Role model Aristocrat values and behaviors.

Participate in broader Group-wide functions and projects.

What We\'re Looking For

Bachelor\xe2\x80\x99s degree in Accounting, Finance or another related field is preferred. Other related experience may be considered in lieu of formal education requirements.

Minimum 3 years in a similar role across any industry (preferably in a gaming or manufacturing industry).

Strong stakeholder engagement skills to engage key and difficult stakeholders.

Adaptable to prioritize and schedule competing requirements to deliver successful outcomes for a team.

Able to demonstrably motivate a team.

Technology savvy with understanding of an ERP system (preferably MS Dynamics suite)

Excellent communication skills with ability to present, write and influence all levels of staff and management.

Strong analytical and problem-solving skills

Detailed orientated and can meet tight deadlines.

Detailed understanding of the importance of robust control environment

What we would like you to have done:

A minimum of 3 years of experience in a similar role across any industry.

Some experience in continuous improvement techniques (Lean, TPM, Kaizen)

Built strong and broad internal and external stakeholder relationships (essential, and preferable with Sales team stakeholder management.

Demonstrated experience in line with technical and leadership competencies.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We\xe2\x80\x99re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

World Leader in Gaming Entertainment

Robust benefits package

Global career opportunities

Our Values

All about the Player

Talent Unleashed

Collective Brilliance

Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Aristocrat