Job Description

About Finfare:

Finfare is dedicated to empowering SMBs, by providing the ultimate expense management solution for growing businesses seeking to streamline their financial operations and maximize cash back rewards. Finfare offers easy expense tracking, personalized spend controls, seamless accounting integration, powerful analytics, and reliable charge card services. Our cardholders can tap into our vast network of reward program publishers and card-linked merchant offers, ensuring even bigger cash back rewards for their business.

We are always working on redefining the boundaries of digital financial services and aim to stay one step ahead in the ever-evolving fintech landscape

As a Collections Specialist specializing at Finfare, your role is pivotal in proactively managing and resolving delinquent accounts while maintaining positive customer relationships. You will be responsible for contacting and assisting Finfare charge cardholders who have fallen behind on their payments, with the goal of facilitating payment arrangements and preventing further delinquency. Your role is essential in protecting the financial interests of the organization while upholding ethical debt.

Key Responsibilities

1. Customer Contact and Communications

• Initiate contact with commercial charge cardholders who have past-due accounts through various communication channels (phone, email, and written correspondence)
• Conduct professional and empathetic conversations to understand the reasons behind delinquency and educate customers on their payment options.

2. Negotiation and Payment Arrangements

• Work collaboratively with customers to negotiate payment arrangements that align with their financial capabilities while meeting the organizations recovery goals.
• Ensure that payment terms, amounts, and due dates are accurately documented and agreed upon

3. Account Documentation and Updates:

• Maintain detailed and accurate records of all customers interactions, agreements and payment arrangements
• Update account information in the collections system to reflect the latest status and progress

4. Compliance with Regulations:

• Adhere to all relevant collections regulations and guidelines, including fair debt collection practices, privacy laws, and industry-specific standards.
• Ensure that collections activities are conducted ethically and within legal boundaries

5. Customer Education

• Provide customers with information about the impact of delinquency on their credit and financial standing.
• Offer guidance on financial management and responsible credit use to prevent future delinquency

6. Problem Resolution

• Address customer inquiries, concerns, and disputes related to delinquent accounts promptly and professionally.
• Collaborate with relevant departments to resolve complex issues.

7. Performance Metrics

• Meet or exceed collections targets and goals related to delinquency reduction and recovery rates.

Other duties as assigned

Qualifications:

• High school diploma or equivalent (Bachelor\'s degree preferred).
• Proven experience in commercial collections, with a focus on charge card collections
• Strong negotiation and communication skills.
• Knowledge of collections regulations and compliance requirements.
• Detail-oriented with the ability to maintain accurate records.
• Empathetic and customer-focused approach to debt resolution.
• Proficiency in collections software and technology, e-oscar.

Salary Range $110K-$140K (Depending on experience)

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