Collector
Ishpeming, MI, United States
Job Description
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TruNorth Federal Credit Union is seeking a Collector to join their growing team in Ishpeming. TruNorth Federal Credit Union is a $215 million credit union with 2 branch locations and over 40 employees. This is a full-time nonexempt position reporting to the Vice President-Member Service & Collections. This position is primarily responsible for reviewing and researching late and delinquent accounts, contacting members to resolve delinquencies, assisting members in making arrangements for payment, processing charge offs for accounts deemed uncollectable, and initiating appropriate legal action when needed. This position requires a significant amount of phone contact with members facing significant financial challenges while ensuring the credit union\xe2\x80\x99s professional image is maintained. Primary Responsibilities:
Collection experience
Post high school education or training Compensation: Minimum $18/hour. Compensation is commensurate with qualifications/experience. Full benefit package including:
- Monitor accounts and various reports daily to determine accounts in late and delinquent status that require action.
- Contact delinquent members by phone, mail, or electronic methods to identify reasons for delinquency and assist members in developing a plan to bring accounts current.
- Trace and locate members and members\xe2\x80\x99 friends, neighbors, relatives, and employers to obtain information including public notices for information.
- Maintain collection files and documentation of daily collection activities.
- Notify co-signers regarding status of delinquent accounts.
- Prepare monthly reports relating to credit union delinquency and related write-offs.
- Maintain allowance for loan loss spreadsheet and update ledger cards.
- Correspond with attorneys for matters requiring legal attention.
- File claims, attend court hearings, and coordinate with trustees for all bankruptcy filings.
- Determine when collateral should be repossessed or foreclosed on and serve as a liaison with attorneys and agencies in handling repossession of collateral.
- Investigate and correct discrepancies in loan applications and credit bureau reports.
- Other duties as assigned.
- Strong knowledge of collection functions
- Strong knowledge of all credit union policies, products, and services
- Strong knowledge of external regulations
- Excellent customer and member service skills
- Excellent interpersonal, oral and written communication skills
- Strong critical thinking and problem-solving skills
- Organized with good attention to detail ensuring high accuracy and low error rates
- Ability to work independently, take initiative, and exercise good judgement
- Ability to work as part of a larger organization-wide team
- Ability to maintain a calm demeanor in stressful situations
- Ability to handle sensitive information in a confidential manner
- Ability to accurately and efficiently perform required computer tasks including word processing, spreadsheets, email, and other web-based applications
- Maintain a positive attitude and work proactively and collaboratively with others at all levels of the organization and with external stakeholders
Collection experience
Post high school education or training Compensation: Minimum $18/hour. Compensation is commensurate with qualifications/experience. Full benefit package including:
- Health, Dental and Vision Insurance (Stipend for Waiving Coverage)
- Flexible Spending or Health Savings Account
- Employer Paid Life Insurance
- Employer Paid Short-Term/Long-Term Disability Insurance
- 10% Employer 401k Retirement Contribution (after 6 months)
- Paid Time Off (3 weeks to start, 4 weeks after 1 year)
- Paid Time Off to Volunteer (2 days per year)
- Paid Holidays
- Tuition Reimbursement
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Tuition reimbursement
- Vision insurance
- Monday to Friday
- Office
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Job Detail
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Job IdJD4384274
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIshpeming, MI, United States
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EducationNot mentioned