Job Description

Overview

Greater Commercial Lending is looking for a Commercial Loan File Servicing Specialist with a passion for supporting business growth, job creation, and improving the quality of life in the communities we serve.

About The Position:

The Commercial Loan File Servicing Specialist is responsible for maintaining accurate, onsite original documentation as required by government guaranteeing agencies and loan policy as well as acting as the point of contact for coordinating loan sale packages for good delivery. In addition the specialist also ensures accurate imaging of loan documents to cold storage.

Who we\'re looking for:

Before we get into the specific details of this position\xe2\x80\x99s requirements and qualifications, let\'s focus on the bigger picture of Greater Nevada, and what makes a Greater Nevadan.

Greater Commercial Lending is a wholly owned subsidiary of Greater Nevada Credit Union that helps businesses nation-wide, from a cattle operation in Nevada, to a denim mill in Louisiana, to a biofuel terminal in Hawaii. GCL finds financial solutions to complex challenges by leveraging a diverse set of products, and its work is consistently recognized as one of the top USDA lenders in the nation.

At Greater Nevada, our passion is Helping More People Live Greater. When we say "people," we mean every single person who we interact with or could interact with, from our team members to our community members.

To do this, we practice C.A.R.E. with our Values:

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members\' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It\'s what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 86,700 members and thousands upon thousands of people through our community and philanthropic work.

To live by those values, we make a deal with every single one of our team members\xe2\x80\x94the C.A.R.E. Deal. It\'s a win-win agreement that we shake hands-on at the beginning of our relationship together.

As a Greater Nevadan, that means we make four promises to you:

• Compensation and Benefits \xe2\x80\x93 We offer Greater Pay and Greater Benefits, including:

• Competitive compensation and incentive pay
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• 401(k) match
• Paid time off, including vacation and sick time, 11 annual paid holidays, eight hours of personal leave, and sabbatical leave after seven years of employment
• Paid time to volunteer and make a contribution to the community
• Special access to Greater Nevada Field and University of Nevada athletic events
• Employee appreciation events throughout the year
• Local Discounts for parks, events, and services
• Employee product and service discounts
• Advancement \xe2\x80\x93 We strive to be a place where you can grow into your next career move, without having to leave the Greater Nevada family. So, we offer extensive training and development opportunities for each employee. Our continuous coaching culture allows for more direct and regular performance feedback and compensation.
• Recognition \xe2\x80\x93 We invest time, energy, and resources to find creative, impactful, and fun ways to deliver recognition that fits each Greater Nevadan\'s successes.
• Environment - Nobody wants to come to work in a place that\'s dull and filled with drudgery all day long. So, part of our side of the deal is ensuring you have a great place to work in and great people to work with.

Now, here\'s the specifics of what we\'re looking for in the Investor Relations Specialist.

Our C.A.R.E. deal goes both ways, so here\'s how we expect each team member to demonstrate they care:

• Competence \xe2\x80\x93 Greater Nevadans know how to do their job and do it well\xe2\x80\x94or they know how to access the resources they need to accomplish great things.
• Attitude \xe2\x80\x93 We don\'t expect team members to plaster a fake smile on their faces every day, but we do expect them to bring their best attitude to work and strive for greatness.
• Relationship building - We put a lot of emphasis on building strong relationships with members, clients, coworkers, and the communities that we serve. Why? Because those connections enable us to live our passion: Helping More People Live Greater.
• Effectiveness \xe2\x80\x93 We ask each Greater Nevadan to be productive, efficient, and successful at the work they do.

What You\'ll Be Doing

• Monitor intake of original loan documents, identify and track outstanding loans documents, and follow up on exceptions; ensure accurate set up of all loan files for required original document retention. Ensure all loan documentation is accurately imaged to cold storage system.
• Coordinate, organize and deliver loan documents required for good delivery on loan sale packages.
• Track, monitor, and manage insurance requirements on all commercial loans (e.g. collateral and life insurance)
• Ensure accurate and timely processing payoff quotes as well as timely disposition of paid in full files including: applicable collateral release and follow up; paid full file retention in accordance with record retention policies.
• Provide courteous, knowledgeable and professional customer service through timely response to phone calls and email requests in the general loan servicing inbox.

Location & Travel

Greater Commercial Lending\'s Neil Road North office location:
5190 Neil Road
Reno, Nevada 89502
United States

Compensation

• $45,000.00- $75,000.00 per year
• Competitive compensation and Greater Benefits are part of our deal

Preferred Qualifications

Skills

The Loan File Servicing Specialist must have a high level of organizational skills and be detail oriented. The position requires effective communication, resourcefulness, and must be a self starter with initiative.

• Knowledge and understanding of commercial loan documents to support the monitoring and tracking of incoming loan packages; must be able to determine document exceptions to provide follow up measures ensuring all documents are received
• Ability to coordinate retrieval, distribution and receipt of loan documents (across multiple departments and companies) necessary for loan sale transactions including the packaging of loan documents for good delivery to investors.
• Solid understanding of insurance requirements for commercial loans and the ability to track and monitor those requirements to ensure collateral is protected.
• Skilled in payoff processing including an understanding of collateral release processing and retention and archival requirements for paid in full loans
• Provide courteous, knowledgeable and professional customer service through timely response to phone calls and email requests in the general loan servicing inbox.

Competencies

• Organizational Savvy
• Resourceful
• Communicates Effectively
• Customer Focused
• Nimble Learning

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard (including repetitive motions with hands, fingers, arms, etc.). You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may be required to lift and/or move up to 20 pounds.

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person\'s merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Nevada Credit Union