Job Description

About Cleo:At Cleo, we make a real impact by doing work that matters: helping families be their best at home and at work.Cleo is the leading family benefits platform that picks up where the healthcare system leaves off. We combine the expertise of our team of Guides and Specialists-parent and maternity coaches, doulas, lactation consultants, sleep experts, and more-with a powerful technology platform that helps every working parent succeed as they grow both their families and their careers.Cleo is offered by over 100 leading employers, including global Fortune 500 leaders and industry innovators like Salesforce, PepsiCo, The Learning Care Group, and Pinterest. With $81M raised from top investors including NEA, Greylock, and Transformation Capital, we\'re expanding our offerings and our team to meet the growing demand of employers, parents, and the healthcare sector. Now we\'re looking for experienced and passionate team members like you to join us.Overview:

• You are a crucial member of Cleo\'s commercial operations team and support the teams\' objectives to improve the efficiency and effectiveness of our commercial operations.
• Collaborating with your team members, you manage strategic projects and day-to-day operations supporting our commercial strategy, including data analysis, process optimization, and cross-functional collaboration.
• You bring a strong analytical mindset, excellent organizational skills, and the ability to work in a fast-paced environment. This position offers opportunities for growth within the company.

Objectives of the Role:

• Enhance the efficiency of commercial operations through process improvement.
• Support the commercial team with accurate, timely data analysis & reporting.
• Support and project manage new client implementations.
• Facilitate cross-functional collaboration to achieve business goals.
• Monitor and report on key performance indicators (KPIs) to drive business performance.

Key Responsibilities:

• Project manage new client implementations.
• Produce sales data reporting to support identifying trends, opportunities, and areas for improvement.
• Implement processes to streamline commercial operations.
• Collaborate with cross-functional teams to ensure cohesive execution of commercial strategies.
• Update and maintain Cleo\'s CRM systems to ensure data accuracy and integrity.
• Prepare and present regular reports on relevant metrics.
• Assist in market research to support business development efforts.
• Support optimization of sales tools and technologies to enhance productivity.

To be successful in this role you may have:

• Bachelor\'s degree in Business, Finance, or a related field.
• Minimum of 2 years of experience in project management, sales operations, or a related role.
• Excellent organizational and project management skills.
• Proven ability to work effectively in a fast-paced, dynamic environment.
• Strong communication and interpersonal skills.
• Experience with spreadsheet development.
• Ability to work independently and as part of a team.

#LI-RemoteWe don\'t believe in perfection - we believe in passion, interest, and will - so don\'t let a lack of experience or skill in one area listed above deter you from applying.Cleo is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Pay Transparency: For New York and California, the base salary range for this position is $67,500 - $75,000 annually, plus a variable compensation plan. Outside of those states, the base salary range is $60,750 - $67,500 annually, plus a variable compensation plan. In addition to a base salary and a variable compensation plan, Cleo offers the following benefits: health insurance (medical, dental, and vision), 15 paid holidays, 5-day winter break, unlimited flexible vacation time, sick time, 16 weeks paid parental leave, 401(k) plan, disability insurance, life insurance, wellness perks, and more.You must be based in the U.S. and authorized to work in the U.S. without employer sponsorship. Please be advised that Cleo does not provide employment-based visa sponsorship for this position at this time.Cleo is currently accepting applications from candidates residing in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.SF FAIR CHANCE ORDINANCE Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Cleo