Job Description

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We\xe2\x80\x99re united by our culture \xe2\x80\x93 a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job \xe2\x80\x93 it\xe2\x80\x99s about having the opportunity to become the best version of yourself.

About Bedrock

Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the , , , and the .

Bedrock\xe2\x80\x99s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit , our , and engage with us on , , and .

Position Summary

The Commercial Property Administrator, reporting to the Senior Commercial Property Manager, is responsible for supporting Bedrock\xe2\x80\x99s Cleveland Commercial Property Management Team and a portfolio of properties in Downtown Cleveland. The main property in the portfolio is Tower City Center and all other properties are all within walking distance. This role involves supporting the processes of evaluating terms of tenant\xe2\x80\x99s commercial office leases, supporting vendors that support the properties, providing industry customer service to our tenants and their guests, overseeing maintenance work orders of the overall property, to providing administrative support for tenant billing & collections.

Essential Functions

Manages Information with the highest level of confidentiality to the Property Administrator

Prepares reports, presentations, documents, and other correspondence

Serves as liaison to the tenants to ensure quality service

Coordinates tenant relation activities

Coordinates tenants move-ins and move-outs

Ensures the dissemination of information to tenants, team, building contractors, security team, etc.

Maintains tenant and vendor files and contact lists

Assists in the coordination of service contracts and prepares purchase orders

Receives work order requests and reports requests to the responsible team and maintains the associated logs and reports

Oversee and provide direction to on-site security, the day porter, and the janitorial team as needed

Manages work order queue

Prepares tenant rent letters, reconciliations, and invoices

Schedules meetings, reserves conference rooms, and coordinates conference calls

Creates tenant and vendor badges, and coordinates loading dock access requests

Monitors inventory and orders janitorial supplies, office supplies, and snacks

Ensures all tenants and vendors have valid certificates of insurance on file

Prepares and submits work orders and vendor logs

Manages shared electronic building file organization

Coordinates daily day porter assignments and weekend coverage schedules

Manages all commercial property management team meetings

Receives and codes invoices

All other duties as assigned

Position Requirements

High school diploma or GED, or vocational degree (required)

Associates or bachelor\xe2\x80\x99s and/or prior technical experience (preferred)

1 Year of office administration experience (required)

2 years of experience in high level face to face client facing roles (required)

Position Qualifications

Able to problem-solve at a basic level

Able to perform tasks within established procedures

Ability to concentrate and complete tasks

Ability to handle customer information

Must be organized and have strong attention to detail

Knowledge of \xe2\x80\x9cCDD\xe2\x80\x9d Community Development Districts is highly preferred

Knowledge of Real Estate is preferred

Exceptional interpersonal and communication skills

Relates well to others, builds effective relationships, and can diffuse high-tension situations

Strong multi-tasking and prioritizing abilities while being nimble

Ability to work on multiple projects at once ensuring all projects are completed

Demonstrated integration and strategic planning skills

Acts independently

Analyzes situations

Attends to details and able to multitask

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Bedrock is an equal-opportunity employer.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.

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