Job Description

Posting Number 2024-42SALARY RANGE (CSA260) Grade 12: $64,230.82 - $96,346.97/yr. (Commensurate with experience)GENERAL STATEMENT OF DUTIES:The OSA Communication Content Creator Coordinator has a diverse range of duties with the central goal of conveying the goals and work of the OSA to internal and external audiences. This position will serve as a connective point for coordinating and executing communications activities for the Office\xe2\x80\x99s diverse internal and stakeholder audiences across the Commonwealth, as the need for frequent, clear, and effective messaging to members of staff and stakeholders is critical to advancing our mission.The OSA Communication Content Creator Coordinator will also be expected to cross-train with other team members for continuity, including digital, media, internal and stakeholder communications. They will be expected to strategist with the team on the creation of content for audience engagement and agency representation on various social platforms.SUPERVISION RECEIVED:Work under the direct supervision of the Chief Operating Office and collaborate extensively with the Director of Communications and/or and other relevant members of the OSA Senior Staff.SUPERVISION EXERCISED:N/ADUTIES AND RESPONSIBILITIES:The Communication Content Creator Coordinator is expected to carry out the following work:Under the direction of the COO, the position ensures that the agency\'s internal stakeholders are considered and clearly communicated with and that communications are distributed with the highest standards of readability, accessibility, ease of use, and language access.Work with the Deputy Director of Communications to create a social media calendar and implementation of a digital strategy.Collaborate with the Deputy Director of Communications to draft social media posts and engagement ideas for all platforms as they relate to events, meetings, audits, or anything additional needed for external communication.Develop, edit, and execute written and digital content for internal communications channels. The Coordinator will also be expected to build on existing efforts to expand the scope of internal communications as it relates to the work of the OSA.Frequently accompanying the Auditor to events outside of regular working hours at various locations across the state.Crafting high-level content strategies that align with the agency\'s goals and the community\'s interests.Analyzes performance data to refine and pivot content approaches, ensuring maximum reach and engagement.Attend outside events with the Auditor for content gathering, including photography, videography, and technical sound equipment.Edit video content to be suitable for all different social media platforms.Work collaboratively with other content creators and appropriate subject matter experts across the organization as needed to ensure the accuracy of information.This position will be a key member of the agency\'s Communications team and, as such, will be a collaborative team member and will:Participate in meetings, problem-solving with team members, and contribute to group learning.Participate in strategic planning for the Communications initiatives.Participate in internal and external workgroups and meetings as needed.Prepare high-level memorandums, briefing documents, and other written material as necessary.Respond in a timely fashion to inquiries from a variety of sources, including the media, community organizations, and members of the public, when appropriate.Work with the Director of Operations to ensure all scheduling/event information is clear and relevant.Develop and maintain a comprehensive knowledge and understanding of OSA programs, policies, and procedures.Review and evaluate communications procedures, processes, methods, and standards to ensure that the OSA is achieving quality results.Conduct research on specific topics as assigned and develop reports as needed.Collaborate with various units to draft press releases, statements, talking points, or relevant briefing materials as it pertains to the work of the office.Perform other duties as assigned.Note: Due to the necessary duties of this position, the candidate may be required to be on call and/or work weekends and/or evenings.The Office of the State Auditor is committed to providing equal employment opportunities. Employment actions such as recruiting, hiring, training, and promoting individuals are based upon a policy of non-discrimination. Employment decisions and actions are made without regard to race, color, gender, religion, age, national origin, ancestry, sexual orientation, gender identity and expression, disability, military status, genetic information, political affiliation, or veteran\xe2\x80\x99s status.QualificationsMINIMUM QUALIFICATIONS:The successful candidate will possess and/or demonstrate:Bachelor\xe2\x80\x99s degree with at least three years of progressively responsible experience in communications, public relations, public affairs, community relations or a related field; experience in the public sector a plus;Demonstrated experience in effectively managing multiple projects in a fast-paced, demanding environment and managing competing priorities and demands;Demonstrated ability to react quickly and calmly under pressure;Exceptional written, verbal and interpersonal communication and listening skills, including but not limited to the ability to communicate persuasively and dynamically about the OSA and its programs. Proficient with MS Office products (Excel, Word, PowerPoint);Experience in interactive/digital media communications, including but not limited to web design and content management, social media and blogs; video editing.Experience in advanced technical audio and visual equipmentConsistent drive and ability to take ideas from vision to implementation;Team member with strong inter-personal skills, organized, able to work with a broad spectrum of colleagues and partners.Salary is commensurate with experience.The Office of the State Auditor is committed to providing equal employment opportunities. Employment actions such as recruiting, hiring, training, and promoting individuals are based upon a policy of non-discrimination. Employment decisions and actions are made without regard to race, color, gender, religion, age, national origin, ancestry, sexual orientation, gender identity and expression, disability, military status, genetic information, political affiliation, or veteran\xe2\x80\x99s status.

Massachusetts Trial Court