Job Description

This position is responsible for the dispatch of emergency services and coordinating shift operations. This job is a safety sensitive position that will require a pre-employment drug test and subsequent random drug and alcohol testing in accordance with Barrow County Drug and Alcohol Free Workplace.

The grade for this position is 16.

Examples of Duties / Knowledge & Skills

MAJOR DUTIES

• Answers emergency and non-emergency phone calls for services; determines nature of the call and the type of assistance needed.
• Utilizes the Computer Aided Dispatch System to record, track, log, and assign calls to appropriate personnel.
• Relays information over county-wide emergency communications radio system to appropriate emergency response personnel according to department policies, procedures, and guidelines.
• Assists callers in high-stress situations such as domestic violence, suicide threats, medical emergencies, burglaries and robberies, auto accidents, and other incidents.
• Performs multiple tasks simultaneously such as talking to callers on the phone or radio and typing information into the computer.
• Receives, monitors, and dispatches radio traffic for law enforcement, fire department, emergency medical services, and other agencies.
• Dispatches appropriate agency personnel to incident locations according to established departmental guidelines.
• Enters data into and obtains data from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) networks.
• Calls business and the public as a support function to obtain or relay information to/from officers.
• Provides locations and directions to officers and the public using various mapping tools.
• Participates in annual training classes and courses to maintain certification.
• Participates in coordinating emergency response and assistance from external agencies.
• Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment.
• Supervises, directs, and evaluates assigned staff; disciplines staff and completes employee evaluations.
• Processes employee problems and concerns.
• Supervises day to day operations within the communications center during assigned shift.
• Monitors and ensures all equipment in the communications center is functioning at all times; reports any issues or discrepancies to supervisor and submits work repair to the proper technician.
• Provides training and mentoring of communications officer; assists with questions regarding procedures.
• Serves as the Terminal Agency Coordinator (TAC) for assigned shift.
• Performs related duties.

• Knowledge of policies, procedures, and guidelines of the department.
• Knowledge of GCIC/NCIC rules and regulations.
• Knowledge of laws pertaining to emergency communications such as FCC regulations.
• Knowledge of county roadways, landmarks, businesses, and other geographical information within the county.
• Skill in interpersonal communications.
• Skill in oral and written communications.
• Skill in judgment and decision making regarding scope of work.
• Skill in performing duties during stressful situations.
• Skill in working with Computer Aided Dispatch System.
• Skill in leadership and supervision.
• Skill in computer operations.

• Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
• Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years of experience or service.
• Possession of or ability to readily obtain GCIC/NCIC certification, must be obtained within 12 months.

• The work is typically performed while sitting at a desk or table and intermittently standing or stooping.
• The work is typically performed in an office, library, or computer room.

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