Job Description

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Responsibilities

Dover Behavioral Health System is seeking a talented and dynamic Community Liaison to join our team of dedicated healthcare professionals!

*Desired territory is lower Maryland/Sussex county*

Travel Requirements: 90-95% within desired territory and flexibility to travel to our facility in Dover, DE on an as needed basis.

Dover Behavioral Health System is a 104-bed, acute care psychiatric hospital located in the beautiful Dover, Delaware area. Dover Behavioral Health System features individual units for adolescents and adults and offers inpatient acute care, partial hospitalization, and intensive outpatient programs. On average, over 10,000 patients receive care from our compassionate health care team each year at Dover Behavioral Health System. This opportunity offers working at a hospital known for its outstanding patient satisfaction, including ranking 6th for highest patient satisfaction in 2020 compared to over 200+ psychiatric hospitals. We attribute this success to our talented and dedicated staff. We are the best at what we do!

Position Summary:

The Community Liaison will assess the needs of patients, the community, and the hospital in order to develop and maintain a long-term referral relationship which will generate a continuous flow of admissions to meet hospital census objectives.
Qualifications

Job Duties/Responsibilities:

• Design and maintain a tracking system of persons admitted via professional referral sources
• Contact referral sources after referral to acknowledge admission and provide appropriate information; Set up communication log, obtain releases, distribute information to referral sources
• Respond to specific requests and needs of referral sources for information or materials, including, admission procedures, program descriptions and treatment plans
• Assure prompt receipt of discharge summaries by referral sources
• Communicate in a timely fashion with potential referral resources to business development via tracking form
• Plan and lead events, provide tours, perform referral source in-services, act as a liaison between the Referral Source and the hospital, and seek out new business development opportunities for the hospital
• Develop new accounts and market in the private and public sectors
• Regularly contact all primary accounts through personal visits, telephone calls, and letters/mailers
• Monitor referrals and admissions to plan an appropriate strategy to maximize referral potential
• Maintain current knowledge of clinical programs offered within the organization; Communicate the hospital services effectively to referral sources
• Participates with internal facility marketing such as employee communications, special event communications, etc.

Minimum Qualifications:

• Bachelors degree in Marketing, Sales or a relevant field
• 3 (three) years of experience working with/in the medical field
• Strong oral communication skills and an ability to communicate at a level appropriate to the audience, strong presentation skills
• Creativity in developing marketing methods to effectively deliver the service message to referral sources
• Valid driver's license with a clean driving record and dependable transportation
• Ability to travel for 90-95% of the role

Benefits:

• Mileage Reimbursement
• Tuition Assistance
• Loan Forgiveness
• Orientation (Could earn 20 CEUs) * Career development opportunities across UHS and its 300+ locations
• Diverse programming to expand your experience and energize your career
• HealthStream online learning catalogue with plenty of free CEU courses
• Competitive Compensation & Generous 24 Paid Time Off days
• Excellent Medical (AETNA, BCBS), Dental (Delta Dental), Vision/Hearing (VSP, Lasik Savings, hearing aids, Diabetic eyecare plus) and Prescription Drug Plans
• Voluntary Benefits: Nationwide Pet insurance, Identity Protection, MetLife Legal Plan, Computer Purchasing Program, Discount Program, Auto & Home Insurance, Life Insurance, Short-Term & Long-Term Disability, FSA
• 401(K) with company match and discounted stock plan, purchase shares of UHS common stock at a 10% discount through payroll deductions
• SoFi Student Loan Refinancing Program

*UHS benefits are available to employees who are regularly scheduled to work at least 30 hours per week. Coverage is effective on day 31 of employment. Eligibility for employees who are scheduled to work less than 30 hours per week varies by location.

About our parent company Universal Health Services (UHS):
One of the nations largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the Worlds Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S. Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.comor 1-800-852-3449

Universal Health Services