Job Description

The Compl Bus Control Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Responsible for Quality oversight and monitoring ensuring guidelines are met
• Lead a team who is responsible for completing all types of quality and control reviews.
• Exercise full leadership and supervisory responsibility. Responsible for team performance including timeliness of work, quality of reviews and quarterly/annual scorecards/reviews.
• Oversee procedures and ensure they are current.
• Monitor team workflow, ensure tasks are completed timely.
• Perform analysis and trending for team performance and other metrics as needed and share results with targeted audience which may include creating and sharing improvement plans.
• Assist with requests and may interface with compliance and audit examiners.
• Analyze and identify risks based upon information provided.
• Act as a consultant to the business regarding process improvements.
• Ensure appropriate controls are in place for all work performed.
• Drive or develop corrective actions plans as needed.
• Work with multiple MIS and system teams to ensure data is available for result analysis.
• Work with multiple departments and various levels of leadership across multiple sites.
• Drive consistency between the functions of Core Operations through quality reviews, control reviews, audit feedback and results.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience leading teams preferred
• Knowledge of Citigroup operating processes preferred
• Ability to analyze results and identify strengths and opportunities
• Experience in creating and implementing processes that result in improved business performance
• Ability to work independently, prioritize and work diligently under pressure
• Ability to effectively communicate with multiple lines of business and multiple layers of management across multiple sites.
• Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
• Navigates complexity to create clear, often unique solutions
• Demonstrate exceptional organizational skills
• Performance record with a history of increased responsibility, and task / project delivery
• Proven ability to make sound business decisions
• Superior execution skills with a focus on clear, realistic action steps and timelines
• Proven ability to communicate business rationale to internal and external counterparts

Education:

• Bachelor\xe2\x80\x99s/University degree or equivalent experience

Candidate should be proficient in MS Office (intermediate level), as well as, have strong written/verbal communication and presentation skills. Control/compliance/risk skills preferred. Proven management skills leading and growing a team required.



Job Family Group: Compliance and Control



Job Family: Business Control



Time Type: Full time



Primary Location: Johnson City Tennessee United States



Primary Location Salary Range: $71,730.00 - $107,600.00



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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