Concierge Bellagio
Las Vegas, NV 89177, United States
Job Description
PRIMARY PURPOSE: As a Concierge, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us. PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.
- Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
- As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests
- Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
- Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community
- As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures
- May check in/out hotel guests
- High School Diploma or equivalent
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Job Detail
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Job IdJD4357839
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLas Vegas, NV 89177, United States
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EducationNot mentioned