Job Description

WHAT WE OFFER:

• An hourly wage of $20 for this client site
• Affordable health insurance \xe2\x80\x93 employee-only premiums range from $20 to $100 per month
• Voluntary Dental and Long/Short Term Disability
• Basic Life Insurance (employer-paid)
• Voluntary Life Insurance
• 401k Plan with a generous employer match
• Flexible Spending Account \xe2\x80\x93 medical and dependent care
• Health Savings Account with employer contribution
• Pet Benefit Program
• Paid time off and eight paid holidays per year

WHAT WE NEED: The Concierge role is a full-time, non-exempt position serving a high-rise condominium building in downtown Southwest Portland. The hours are Saturday and Sunday 5:30am to 2:00pm and Wednesday and Thursday 1:30pm to 10:00pm, with a 30-minute unpaid lunch for each shift. Parking is not guaranteed on site but is sometimes available to onsite employees. This building is conveniently located near public transportation lines.

• Minimum of 3 years of hospitality or customer service experience
• Must be at least 18 years old to accept alcohol deliveries
• Quick and accurate keyboard strokes with a minimum of 40 WPM
• Must possess excellent verbal and written communications skills
• A passion for people; delivering exceptional customer service is a feature clients expect from CMI
• A polished appearance and skill set focused on maintaining client relationships
• Willingness to provide direct customer support, such as assisting with resident portal use, answering incoming customer telephone calls, and responding to emails
• Ability to manage all facets of the concierge desk, including:
• Ensure prompt and positive action on all homeowner complaints, questions, and concerns, including inquiries regarding services and building problems
• Assist Onsite Community Manager with scheduled events, schedule moves, oversee use of common amenities, set up deliveries, etc.
• Manage any retained owner keys and maintain log for security purposes
• Log in/out all packages providing appropriate form of communication to notify resident
• Provide screening of unknown individuals accessing the building
• Capacity to multi-task and work in a fast-paced team environment
• Possess working knowledge of MS Outlook/Word/Excel and excellent organizational and time management skills
• Successful completion of the interview process and pre-employment requirements. CMI participates in E-Verify and is an equal opportunity employer

WE ARE: Community Management, Inc., (CMI) AAMC is a home grown, locally owned, full-service management company providing management services for homeowner associations throughout Oregon and SW Washington for the past 51 years. We are growing and there is room for advancement.