Job Description

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company\'s guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown\'s entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis.

About the Role:

The Concierge is a central part of the Front Office Team whose main objective is to ensure our VIP guests have a smooth arrival experience, a highly connected and engaged stay, and an ongoing relationship with our brand and our team.

This role includes:

Reviewing arrivals to ensure high paying guests are coded as VIPs

Connecting with specified VIP\xe2\x80\x99d guests prior to arrival to review reservation(s). Making note of but not limited to:

Arrival/departure time, transportation needs, restaurant bookings, housekeeping service times, amenities requested and preferences.

Connecting with all VIP\xe2\x80\x99d guests during their stay to check quality of stay/service and update preferences.

Fielding concierge related requests/inquiries as well as monitoring Concierge-Inbox to review and action guest requests.

Assisting with phone calls and general inquiries about the property.

Acting as the voice and heart of all VIP engagement

What we are looking for:

We are looking for an individual who poses an affinity for guest service! Candidates must have excellent personal presentation and interpersonal skills. The ability to perform this position to Four Seasons Standards and learn the Sequence of Service is required. Candidates are also required to perform additional duties, take room reservations as needed, and engage with our guests like a "VIP concierge". The ideal candidate will have an outgoing personality and a can-do approach to any request!

What we are offering you:

Four Seasons believes in offering the best to the best when it comes to employee benefits!

*Lucrative salary!

*Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!

*Time off plans starting at day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment! *Complimentary and discounted hotel stays around the world!

*Wellbeing and mental health initiatives and focused company!

*Embracement and promotion of diversity in our workplace!

*Complimentary employee meals and beverages!

*Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the \'EEOC is The Law\' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons Hotels