Job Description

job summary:
A large manufacturer in the building materials industry is looking for a Customer Service Representative in North Charleston, SC to serve builders and subcontractors. We\'re looking for someone with experience in customer service including the ability to calculate figures and amounts, such as prices, service timeframes, discounts, interest, commissions, proportions, and percentages. We\'re looking for an active listener and a good communicator. This includes asking questions and problem-solving. This person should be detail-oriented and have the ability to build relationships with customers.

Hours: 7 am - 3:30 pm - IN OFFICE, no remote options available

Benefits include Medical, Dental, 401k, and 3% annual bonus potential.

location: North Charleston, South Carolina
job type: Permanent
salary: $42,000 - 48,000 per year
work hours: 8am to 5pm
education: Associates

responsibilities:

• Answer customer calls.

• Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent.

• Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.

• Diagnose and prescribe solutions to resolve customer concerns.

• Work with Field Service Reps, Sales representatives, Builders, and Sub-Contractors to ensure alignment and expectations are met.

• Create service work orders in Salesforce for warranty appointments using phone, email, or web-based communications from Customer/Homeowner and schedule accordingly. Reference warranty calendar for availability and make entries once scheduled.

• Enter customer orders and quotes using designated systems.

• Problem solution incomplete service, warranty, quality walk, and installer work debrief and complete service work orders in Salesforce.

Pay $21/hr-$23/hr, depending on experience.

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qualifications:

• Experience level: Experienced
• Minimum 2 years of experience

• Education: Associates

skills: * Customer Relations

• Customer Relationship
• Construction
• Building Materials
• Estimates
• Salesforce
• Construction

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Randstad