Job Description

Description
Working within a team of 15 Consumer Loan and Credit Inquiry servicing associates, this position is responsible for responding to external and internal loan servicing requests and credit inquiries regarding Commercial and Consumer Banking relationships. Adhere to Corporate Credit Policy procedures, loan regulatory requirements and Consumer/Privacy laws. Use fair and reasonable judgment when interpreting and disclosing client relationships. Works within and complies with established operational and compliance quality standards and service levels at a highly productive level.

Job Function:

• Perform accurate and timely loan transactions including account research and loan maintenance, escrow processing, DDA deposits using APA system and wire transfers.
• Respond to loan and deposit balance verification requests from internal and external parties including processing Standard CPA Audit Confirmations, Credit Investigations, Estate/Date of Death Inquiries, Governmental Balance inquiries for Social Security Administration, Internal Revenue Service, Housing Applications.
• Follow established industry standard practices for the proper exchange of commercial credit information.
• Balance general ledger entries to minimize account outages and work with the Accounting department to correct discrepancies in a timely manner.
• Perform careful and timely review of various reports to alleviate potential customer impact issues and to ensure system integrity. Take appropriate action to address issues.
• Research requests to a logical conclusion and execute remedial action. Communicate to the requester the results of research and resolution of the problem effectively and timely.
• Actively seek opportunities to improve process efficiency, quality and the client experience. Communicate ideas appropriately to effect real change.
• Provides world class customer service to internal and external customers through total adherence to the Client Values and Client Difference concepts
• Identify major and minor issues/problems and communicate to appropriate management
• Assist other team members with daily workload to ensure timely completion and achievement of work team assignments.
• Actively pursue development of self to better support team and future advancement.

Required Qualification:

• High School, some college
• Strong accounting background.
• 1+ years related job experience with knowledge of bank loan and deposit products.
• Ability to establish and maintain effective working relationships among team members and product and support partners.

Preferred Qualifications:

• Bachelor\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s degree or equivalent experience,
• Proficiency in the following Client systems: Hogan, ALS, CLS, Loan IQ, Lotus Notes, Document Direct, KeyView Deluxe
• Working knowledge of loan accounting and loan systems.

Competencies/Skills:

• Excellent written and verbal communication skills

• Demonstrated problem/solving and decision making
• Must demonstrate proven, outstanding customer service skills
• Strong working knowledge of government regulations.
• Working knowledge of systems that provide loan information.

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