Job Description

General Description:

Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking a Document Analyst to join their team. The Consumer Support Agent is a highly knowledgeable, professional individual who has great attention to detail, excellent communication skills, and the ability assist consumers with matters pertaining to special circumstances. Within this roll, customer service and critical thinking skills are paramount. Previous experience within a third-party collection agency, particularly in a capacity that has required in-depth exposure and understanding of client standards and expectations is required.

Responsibilities:

Sorting and imaging of all digital and physical correspondence by department, location and category (e.g. RCU, CSU, billing & payments) Maintaining record of all sent and received correspondence Analyzing and distributing all mail, email and fax correspondence to the appropriate department(s) Preparation and processing of envelopes and packages Review and resolution of exception items related to correspondence Archiving physical correspondence based on client(s) retention requirements Keep inventory of mailroom supplies

Qualifications:

High school diploma or equivalent required. Demonstrated proficiency in the following areas: Computer literacy to and familiarity with Microsoft Office products Strong attention to detail

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Vision insurance

Experience level:

1 year

Shift:

8 hour shift Day shift No nights

Weekly day range:

Monday to Friday

Work setting:

Call center In-person Office

Application Question(s):

This in an in office position 5-days a week. Monday - Friday 8AM -5PM, does this work for you?

Experience:

Microsoft Office: 2 years (Required) Mailroom/ mail sorting: 2 years (Preferred) Digital sorting and imaging: 1 year (Required)

Ability to Commute:

Wilmington, DE 19801 (Required)

Ability to Relocate:

Wilmington, DE 19801: Relocate before starting work (Required)

Work Location:

In person



About Phillips & Cohen Associates, Ltd.

PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.