Job Description

Contact Center Agent (Remote)Starting Pay: $12/hr. | Non-ExemptItinio, a division of Brandt Information Services, is on the hunt for dynamic individuals for our Reservations Contact Center to assist in supporting Idaho State Parks and other Parks & Recreation clients. Our team is looking for friendly individuals to provide enthusiastic customer service over the phone as well as email and web chat, to both the public and our clients from the comfort of your own home!Candidates must be available to work Monday - Friday between the hours of 8 am - 7 pm MST and Sat/Sun between the hours of 9 am - 5 pm MSTPerks that Pack a Punch:

• Competitive starting pay of $12 per hour.
• 401k Retirement savings plans
• Work remotely with essential tools provided.
• Comprehensive paid training for success.
• Adventure kicks off in December!

Responsibilities:

• Respond to a high volume of incoming calls, text, and email requests from the public for booking camping, cabin, tour, permit, and day-use facility reservations.
• Provide visitors with information about park locations, amenities, pricing, facilities, tour schedules and area attractions.
• Make reservations and assist with travel planning for guests.
• Make follow-up calls to customers requesting assistance by email or web chat.
• Provide User help-desk assistance to reservation system users.
• Assist with fulfillment mailings and administrative duties as needed.
• Participate in location visits to enhance job/position knowledge.
• Work collaboratively with and support other team members.

Requirements:

• Previous experience in customer service and data entry.
• Knowledge of parks, camping and outdoor recreation.
• Excellent verbal and written communication skills.
• Outgoing personality with the ability to develop working relationships with customers and client Users.
• Confident computer skills and the ability to use multiple systems while answering calls, emails and web chat messages.
• Reliable and dependable with the ability to share the schedule to support weekends and early evening shifts.
• Internet speeds of 10Mbps or higher (must be able to demonstrate during interview process)
• High school diploma or GED required.
• Workspace free from distractions, excessive noise, and interruptions.

Eligibility:Candidates undergo a thorough background check, including a fingerprint check for specific projects. Clear criminal background ensures compliance and trust with state agency partners.Join us for an action-packed adventure while enjoying the flexibility of remote work!Next Steps - Apply Now!Submit an application AND complete our screening assessment:About Brandt:Itinio is a division of Brandt Information Services that provides reservation and point-of-sale software and services to state and county park agencies in North America. Clients include Tennessee, South Carolina, Arizona and Mississippi State Parks, as well as numerous county park systems across the USA. Learn more at www.brandtinfo.comEqual Employment Opportunity:Brandt Information Services, LLC is an EEO employer, providing fair consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

Brandt Information Services