Job Description

ASR International Corp, http://www.asrintl.com, has an immediate opening for a qualified Customer Contact Center Clerk to join our team in Norfolk VA.. This person will provide assistance to phone, email and in-person inquiries and administrative tasks for NAVSUP FLC HHG Customer Contact Center mission. This is an in-person position. There are no remote or hybrid options.The ideal candidate has a customer-first mindset, is detail orientated and highly responsible, and possess at least two (2) years experience in a U.S. Navy or U.S, Marine environment.Responsibilities:

• Support customers of the Navy and Marine HHG Customer Contact Center responding to their inquiries via telephone and/or email to elicit their shipment needs and services
• Reviews orders and determines the extent of entitlements and eligibility for the shipment, drayage or temporary/non-temporary storage of household goods and POVs at government expense and to propose alternatives to customers based upon entitlements.
• Explains shipment and storage options, excess costs, special procedures for shipments under various types of orders, approximate transit time, member/employee as well as Transportation Service Provider (TSP) responsibilities, claims procedures and other information relevant to the shipment/storage of personal property.
• Reviews and finalizes DD Form 1299, Application for Shipment and/or Storage of Personal Property, for member/employee signature and compiles all required documents for shipment. Prepares additional documents, as required, i.e., counseling checklist, customs forms, Voucher/Pay Adjustment Authorization, etc.
• Ensures that the work of TSP and /or contractors engaged in the physical handling (packing and crating) and movement of household goods comply with applicable service tenders, solicitations, contract specifications and other government regulations, reporting any deficiencies identified
• Responds to all member/employee and TSP requests for information/assistance via phone, Email and occasionally in person.
• Provides assistance to include answering questions, providing claims information, providing assistance to determine pre-approved accessorial services, initiating shipment change requests, Navigating through DPS / counseling on entitlements of shipping and/ or storing HHGS via phone and email.
• Initiates phone calls and emails to other departments or commands when additional assistance is required and cannot be provided by the call center.

Requirements:

• Must have obtained a High School diploma or GED.
• Possess a minimum of four (4) years logistical experience, with at least two (2) years in a Navy or Marine Corps environment.
• Must have exceptional customer service skills and the ability to interpret customer enquiries and able to deal with customers in a tactful and diplomatic manner.
• Must have basic computer skills and experience working with Microsoft office products.
• Must be adaptive to a fluid demanding work environment and able to multitask utilizing computer equipment to locate data and information to assist customers.
• Should have a comprehensive knowledge of the Joint Travel Regulations (JTR) or be very astute and familiar with acquiring experience in working with military regulations quickly.
• Must be able to read and write English fluently and be able to speak clearly due to handing customer enquiries by phone.

About ASR InternationalASR provides world-wide Management and Technical Support Services to Government agencies and Fortune 500 customers. Founded in 1986 and headquartered in Long Island, NY, ASR serves its clients with a full spectrum of complex professional and technical support services including Construction Management, Engineering, Logistics, Project Management and Quality Control across the U.S. and in more than 40 countries worldwide.BenefitsHired applicants may be eligible for benefits, including but not limited to, an excellent compensation package and comprehensive benefits package which include a flexible work schedule, Paid Holidays, Paid Time Off and Sick Days, Health Insurance (medical, dental and vision); and a 401(k) plan.The salary range provided for this role is a good faith estimate representative of all experience levels. ASR considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate\xe2\x80\x99s work experience, location, education/training, and key skills.This job description is intended to describe the general nature and level of work performed by people assigned to this job description. The job description is not intended to be an exhaustive list of responsibilities, duties and skills required for this position. Please note that your resume and candidacy may be subject to customer approval, acceptance and clearing of the required background check and successfully obtaining and maintaining any required security clearances, if any.ASR is committed to the policy of equal employment opportunity. In order to provide equal employment and advancement opportunities to all individuals, employment and promotion decisions at ASR are based on merit, qualifications, and abilities. ASR\xe2\x80\x99s hiring and employment practices are not influenced or affected by an applicant\xe2\x80\x99s or employee\xe2\x80\x99s race, color, religion, sex, national origin, age, veteran status, marital status, ancestry, ethnicity, physical or mental handicap / disability which is unrelated to job performance, sexual orientation or any other characteristic / classification protected by law. ASR encourages qualified women, minority, disabled, Vietnam Era Veteran, Special Disabled Veterans, Newly Separated Veterans, Protected Veterans, American Indians or Alaska Natives, Native Hawaiian or other Pacific Islander candidates to explore employment opportunities with ASR.Powered by JazzHR

ASR INTERNATIONAL