Job Description

This position requires the ability to work with a computer performing tasks such as data entry, repetitive motions (such as typing), and, most of the time, in a stationary position for the workday. Must be able to communicate professionally, both verbally and written.
ShiftMonday through Friday; 8:00am - 4:30pm
Job SummaryThe successful Contact Center Representative provides a positive customer service experience that meets the needs of our patients and their caregivers by actively listening and addressing questions in a high-volume inbound and outbound call center, while working from home. The Representative\'s responsibilities include but are not limited to answering inbound calls utilizing an automated phone system; receiving inbound messaging via chat or other modes; placing outbound calls and/or sending messages to provide financial information or work toward balance resolution; leveraging teamwork and other resources to resolve issues; communicate effectively and professionally with patients and their caregivers, team members, physicians/clinicians, and management; and, consistently meet and attain required performance indicators. This position is 100% remote.IMPORTANT: To be considered for this position you must fully complete the online application and include: 1) an entry in the application\'s job experience section for each unique job title held (multiple job titles for the same employer must have separate entries), 2) detailed information on all relevant job duties for each position held, 3) the # of hours worked per week. Please also attach a current resume.
Skills / Knowledge / AbilitiesThe ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities? No
Preferred Education/ExperienceAssociate degree; call-center experience, third-party insurance claims follow-up/collections experience; and medical, office, and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.

University of Kentucky