Job Description

Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our team of experienced professionals is dedicated to helping our clients get out of debt and build a brighter financial future. Our dedication to others sets us apart \xe2\x80\x93 not only as a company but as a community of employees who support each other\'s personal and professional growth. Recognized as a \'Top Place to Work\' and \'Best Company\' in customer service, quality, and value, we invite you to join our team of talented professionals.

This role is open to candidates within a commutable distance of our Scottsdale, Arizona office. This role is exempt salary and pays $75,000 - $90,000 annually, dependent on experience, plus bonus. This role is open to candidates who do not require visa sponsorship.

The Corporate Trainer supports the continuous learning process through facilitation of training and evaluation of new and existing competency-based operations programs, growth initiatives, and performance improvement interventions to ensure employees are trained and developed to meet the strategic needs of the organization. Employing strategic negotiations training techniques, the Corporate Operations Trainer is responsible for the onboarding training of operations, negotiations, and loan servicing employees. This role will also participate in the design and implementation of effective negotiation and sales training methods to educate, enhance, and promote high performance of operations team individuals.

RESPONSIBILITIES:

• Facilitate instructor-led trainings and workshops, serving as the primary or backup facilitator for various curricula (e.g., new hire and ongoing operations and negotiations training, on-the-job training, soft skills training, etc. ), as well as support targeted special assignments for specific audiences (e.g., new product or system training)
• Conduct all facilitator prep work, including the timely distribution of materials; communicate with learners to ensure they know dates, times, locations, and pre-work expectations; arrange the room; and prep any documentation and handouts
• Schedule course events (i.e., provide input into monthly training calendar, reserve training room(s), setup online sessions, build in LMS, write communication(s) to learners
• Remain current on relevant policies & procedures, other internal documentation in the Learning Center and Learning Management System (this includes attending key meetings and periodically checking in with stakeholders across the company)
• Recognize common problem topics or activities within the curricula and coordinate with the Learning & Development team to develop a recommendation strategy for improving curricula design, materials, and/or facilitation strategies
• Enthusiastically collaborate and brainstorm with fellow L&D team members to increase team knowledge of training products and tools, as well as to grow peer relationships and effectively work together as a whole
• Collaborate with Subject Matter Experts (SMEs) or internal team members to design, develop, and implement creative learning solutions that ensure mastery of learning objectives and learner retention
• Attend workshops and webinars on various components on design, development, instruction, and facilitation

REQUIREMENTS:

• Minimum of 3-5 years of proven training facilitation and instructional design experience
• Negotiations, sales, operations, and/or financial industry experience is highly preferred
• Exceptional communication skills, both verbal and written, with the ability to communicate and engage with all levels of the organization and external vendors
• Experience in managing stakeholder expectations, including key senior business leaders
• Ability to engage and collaborate across organizations including customer service, negotiations, software development, data analytics, and loan servicing
• Dynamic public speaking and presentation skills with the ability to improvise and pivot direction in the classroom when necessary
• Familiar with the various components of Instructional Design, the ADDIE model (Analysis, Design, Development, Implementation, & Evaluation) and eLearning software (e.g., Articulate, Rise, Camtasia, etc.), and the evaluation process (Kirkpatrick method or such)
• Knowledge of virtual training tools such as Zoom and Google Meet and familiarity with features used to engage learners
• Proficient in MS Office applications such as Word, Excel, and Outlook, and PowerPoint; knowledge of Google G-Suite
• Strong project management skills with demonstrated ability to manage multiple projects or priorities at once
• Highly effective coaching and development skills; highly skilled in persuasive communication
• Passion and commitment for adult learning best practices and techniques
• Knowledgeable in key negotiations techniques and training
• Experience creating and achieving KPIs within an operations and/or sales environment
• Ability to measure and analyze the training effectiveness, evaluate training results data, and provide evidence of the ROI of the operations training program
• Experience in a sales and call center environment; experience as a sales representative or sales trainer a plus
• Experience with a CRM preferred, but not required
• Experience within the financial services industry a plus

EDUCATION:

• Bachelor\xe2\x80\x99s Degree in Training, Education, Business, Finance, Communications, Instructional Design, English, or related field or equivalent work experience

COMPANY BENEFITS:

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

OTHER DUTIES:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

WORK AUTHORIZATION:

Must be able to verify identity and employment eligibility to work in the U.S.

Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled

We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver\xe2\x80\x99s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.

Americor Funding, Inc. (the \xe2\x80\x9cCompany\xe2\x80\x9d) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (\xe2\x80\x9cAgency\xe2\x80\x9d). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company\xe2\x80\x99s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.

Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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