Job Description

Cox Business is more than part of a cable company - we are a technology solutions leader. In addition to offering phone, internet, TV, and security services for businesses, we also consult with companies of all sizes to provide managed network services, cloud infrastructure, managed hosting services, and other emerging technology solutions.

Cox Business Security Solutions (CBSS) offer peace of mind to our customers with our customized alarm system designs, remote access, and a variety of alert options, to help manage their business security needs. The CBSS Inside Sales Agent is focused on meeting or exceeding corporate targets in both quantity and quality. The responsibilities for this position include working in various systems, taking both inbound and making outbound calls, time management, and creativity in outbound prospecting. This individual will need to acquire a strong working knowledge of our products, services, features, benefits, and general pricing. The position works independently with little to no supervision, requiring most of the workday to be performed at a desk and on the phones.

This position is based in Oklahoma City, OK.

This position will work from home for 4 days and 1 day in an office setting.

Key Responsibilities:

• Handles all CBSS Retention Calls
• Works efficiently in all required systems
• Effective working knowledge of Cox Business products, services, features, benefits, and pricing
• Serves as a liaison between internal boundary partners and customers to resolve escalations
• Supports existing CBSS customers with equipment additions
• Demonstrates strong time management and organizational skills
• Corresponds with customers by telephone and email

Minimum

• 4 years of experience in a related field; or a BS/BA degree in a related discipline with less than 2 years of experience
• Excellent interpersonal and customer service/sales skills
• Skills in adaptability, applied learning, customer service orientation, high impact communication, multi-tasking, PC skill, quality orientation, reasoning, sales aptitude, and tolerance for a structured work environment in order to work effectively with teams throughout the organization.

Preferred

• Experience in inbound and outbound phone sales Experience in Sales, Retention, Call Center, or related field
• Efficient in Cox Business systems: Salesforce, Optix, Icoms
• Strong sales acumen and phone skills

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That\'s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you\'re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual\'s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Cox Communications