Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people\xe2\x80\x99s health. We\xe2\x80\x99re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You\xe2\x80\x99ll also have access to:

Career development with an international company where you can grow the career you dream of .

Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the student debt program and education benefit - an affordable and convenient path to getting a bachelor\xe2\x80\x99s degree.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity:

The position of Credit and Collections Representative is within our Toxicology business unit, within our finance team, located in Kansas City, or Orlando (hybrid) and will be a part of our Workplace Services business, which is committed to developing and delivering innovative products and services. These products and services automate and streamline the employee screening process by combining cutting-edge technology with superior customer service.

The Credit and Collections Representative identifies and collects past due receivables by contacting assigned customer account personnel. Investigates unpaid invoice(s), reconciles account balances, research documents and/or coordinates with appropriate Account Management personnel to provide customers with required information that result in payments being made. Follows established practices, determines the best course of action for limiting terms and collecting accounts. This job description will be reviewed periodically and is subject to change by management.

What You\xe2\x80\x99ll Work On:

Reviews, analyzes and identifies delinquent status of assigned account base to determine appropriate account assignments and collection efforts to obtain highest degree of success.

Determines the seriousness, priority and amount of assigned delinquencies; investigates causes and identifies corrective actions needed to resolve them and prevent future reoccurrence. This includes determining when to contact account management representatives to apprise them about the status of negotiations, solicit their involvement, and advise them on solutions and potential consequences.

Reviews statements, invoices and reports, and any other available account information to determine the financial stability, risk factors, and payment history of customers, and to establish and justify acceptable credit limits.

Analyzes financial and credit information to determine if accounts are viable entities that can be sold on standard open terms, or if selling restrictions such as Cash in Advance are required before releasing product to the account(s).

Contacts customers to negotiate payment plans; advises them regarding their obligations and available options to remedy their delinquent status. Negotiates payment plans, and notifies account management representatives, and desired level(s) of the Account Management team, regarding the status of negotiations and soliciting their involvement where needed.

Establishes and recommends a financial direction, creates a strategy, and guides customers through whichever negotiated payment process is agreed upon. Advises on ways to meet their obligations, associated consequences, and how best to meet Company payment demands.

Manage and respond to customer requests for copies of invoices, proof of deliveries and or statements.

Resolution of customer disputes through collaboration with Accounts Receivable billing team, Billing Dispute Analyst and internal account management teams.

Prepare communication to customers related to refunds, e-statements, account reconciliations, etc.

Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS) and other regulatory requirements.

Complies with regulatory requirements, company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Responsible for making sure any customer account changes are communicated to the relevant owner.

Monitoring the success of service provided and delivering an excellent customer experience.

Perform other assigned tasks and duties necessary to support the Credit & Collections Team

Required Qualifications:

HS Diploma Required or equivalent.

Minimum of 1 year working experience in accounts receivable.

Proficiency in MS Office Applications \xe2\x80\x93 Outlook, Excel, PowerPoint and Word.

Previous experience in cash application, credit and collections, dispute management, billing, or customer service preferred.

Ability to prioritize and manage multiple responsibilities.

Strong computer skills.

Preferred Qualifications

Experience with Microsoft Navision a plus, but not required.

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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Abbott