Job Description

This position will be required to work out of the Schaumburg, IL office, aside from the option to work-from-home once per week after three months of employment.

Are you an experienced Customer Relationship Management (CRM) professional looking to build a career in the Schaumburg area? Do you have expertise with HubSpot, Salesforce, or other CRM software? Do you want to leverage your knowledge into a key role for a rapidly expanding business and work with a fun and dynamic team? If this sounds appealing, then we want to talk to you!

Our CRM Administrator will provide support, user training, issue resolution, sales reporting, platform development, and leadership for the CRM platform with the goal of maximizing the contribution of CRM toward the organization\xe2\x80\x99s operational effectiveness and efficiency.

Salary range: $75K to $90K, commensurate with experience

Benefits: Medical, dental, and vision insurance, HRA and FSA, short and long-term disability, life insurance, PTO, 401(k) profit-sharing with match, potential year-end bonuses.

RESPONSIBILITIES

The job responsibilities of this position may include, but are not limited to:

• CRM Administration \xe2\x80\x93 manage CRM roles, profiles, sharing rules, workflows, and groups; import leads and other data; perform database maintenance and testing.
• Database Management \xe2\x80\x93 oversee the data cleansing and ensure up-to-date information for effective targeting and personalization. Create customer lists for segmentation and personalization.
• Workflow Automation \xe2\x80\x93 identify opportunities to automate and streamline sales and marketing processes using CRM workflows, lead scoring, and assignment rules.
• Identify issues and coordinate resolutions.
• Develop and lead CRM user training.
• Coordinate CRM improvement efforts; internally and externally.
• Assist with other IT projects as needed.

QUALIFICATIONS

• Associates degree in computer science; Bachelor\xe2\x80\x99s degree preferred. Relevant experience will be considered in lieu of formal education.
• 2 years\xe2\x80\x99 experience as a CRM Administrator, including upgrades, maintenance of databases, managing user roles, importing data, creating reports / dashboards, developing and leading training, and resolving configuration issues.
• Experience with HubSpot platform a plus; however, experience with Salesforce or other CRMs is acceptable.
• Strong written and verbal English communication skills.
• Legally authorized to work in the U.S. and do not now, and will not in the future, require sponsorship for employment visa status to work for our company.

WHY BISCO, INC.?

Bisco, Inc. stands out because of our culture and core values:

• Respectful \xe2\x80\x93 Professional. Humble. Considerate.
• Positive \xe2\x80\x93 Friendly. Inclusive. Curious.
• Team Player \xe2\x80\x93 Helpful. Cooperative. Flexible.
• Agility of a small company but the stability of a big company
• Industry-leading dental restorative products
• Broad exposure to activities across the company
• Family-oriented environment with positive team players
• Approachable, respectful, and down-to-earth people
• Long-tenured employees to whom the leadership is committed
• Employees feel valued and are proud to be a part of the company
• Monthly whole-company fun events!

Since 1981, BISCO has provided innovative dental restorative products to dental customers around the world. Our primary focus is adhesive and composite technology. Located northwest of Chicago in Schaumburg, our ISO 13485 certified facility includes on-site manufacturing and research. Our privately-owned organization provides the opportunity for a close-knit environment that encourages inter-departmental collaboration. For more about us, please visit our website at .

This is an excellent opportunity to make an impact and to grow professionally, while contributing to the company\xe2\x80\x99s success!

Hours: 8:30 a.m. to 5 p.m. Mon-Fri

EOE

No agencies please

PI227216268

BISCO