Job Description

Customer

Service

Representative-Skagway,

Alaska

Alaska Power & Telephone has a full-time opening for a

Customer Service Representative (CSR) in our Skagway Location.

This is not a remote position. This position will sell and promote the services of the company while assisting new and existing customers.


Responsibilities also include receiving power and telecom service orders and payments, answering phones, assisting customers, balancing daily cash, handling customer billing (charges, credits, etc.), and various other administrative support duties as assigned.


We are looking for a dependable, unflappable person who excels at juggling multiple tasks and providing exceptional customer service. Our ideal candidate is a person who is driven to serve our customers with a positive attitude, who is great with people, eager to learn and can communicate effectively in a fast-paced work environment.

Candidate

Qualifications

Required

High School Diploma or GED


1-2 years of experience in an office or face-to-face customer service


Proficient with MS Office Suite/10-keyskills


Valid driver's license and ability to be insured by AP&T


Ability to periodically travel to other properties and meetings/trainings as required


Ability to pass a pre-employment background and drug test


Proven ability to cope with Alaska's harsh weather & challenging environment

The pay for this position is $24.00 per hour and is DOE

. AP&T offers a generous benefit package including (but not limited to) medical, dental, vision, 401K, (plus more) a $5000.00 annual medical travel reimbursement, up to $125 annual medivac insurance reimbursement and employee stock ownership options. $150.00 in company logowear. Recognition of our employees is important to AP&T's values. We like to continuously show appreciation and recognition within our teams. AP&T is a small non-union, employee-owned utility serving over 40 Alaskan communities and villages.



For more information about our organization, please visit https://www.aptalaska.com





Interested? Apply online at:


https://aptalaska.workbrightats.com/jobs/1160092-176045.html





Interested in careers with AP&T? Click here: Careers - AP&T (aptalaska.com)

EEO Employer/Vets/Disabled and Drug and Alcohol-free workplace