Customer Care Representative Ii

Centennial, CO, United States

Job Description


Welcome to Centura Health

The same incredible caregivers. The same compassionate care. The same dedication to advancing health for all people, including the most vulnerable. Our Corporate Home Health is one of 20 Centura Health hospitals and 240 care sites across Colorado, Utah and Kansas that are proudly becoming part of CommonSpirit Health.

Flourishing Begins Here

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. We value incredible people with incredible skills \xe2\x80\x93 but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

  • Responsible for identifying appropriate candidates for home care services.
  • Evaluates patients referred for treatment to determine appropriateness for admission.
  • Position will provide exceptional customer service while participating in the discharge planning process and evaluating patients for agency services.
  • Ensure referral source and patient needs are met.
  • Completes agency referrals, providing accurate demographic information and appropriate information for care.
  • Position will provide exceptional customer service while participating in the coordination of care/scheduling process for admissions to homecare. Problem solving through excellent written and verbal skill. Data entry and clerical duties
What You Bring/Job Requirements

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
  • 1 year of home care, hospice, home oxygen, HME, registration or intake or home infusion experience preferred.
  • Prior customer service/relations and or telephone sales experience preferred.
  • Excellent customer service skills and a commitment to meet the needs of all customers and patients.
  • Knowledge of comprehensive home care services and supporting community organizations, strong organizational, and analytical, and communication skills preferred.
  • HS/ GED (Required)
  • Degree in a health care related field preferred.
Sedentary work -(prolonged periods of sitting and exert up to
10lbs force occasionally)

This role covers the shift Monday - Friday (8:00am to 5:00pm).

We do rotate holiday coverage, but there are no weekends required. This role is required to work in the office.

Your Connected Community

When people and places align, incredible things happen. Just like the amazing associates who work here, every community within our connected ecosystem has its own unique history, story and personality.

Centura Health provides home care, end-of-life-care and operates two senior living communities. Our individualized care approach enables team members to enjoy a deeper connection with patients and their families. Whether you prefer the support and camaraderie of a residential setting or the autonomy and flexibility of delivering care and comfort in a home setting, we hire RNs, CNAs, LPNs, rehab/therapy professionals, clinical leaders and activity coordinators to be part of our exceptional team.

Pay Range

$20.73 - $34.15 / hour

Caring for Your Whole Well Being

Be sure to consider our generous benefits as part of your overall compensation! Designed with your well-being in mind, our benefits include:
  • Medical
  • Dental
  • Vision
  • 401K with generous match
  • Daycare FSA that can include a company contribution
  • Tuition Reimbursement
  • Student Loan Forgiveness and more!
View more on our benefits in or .

Centura Health

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Job Detail

  • Job Id
    JD4371249
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $20.73 - 34.15 per hour
  • Employment Status
    Permanent
  • Job Location
    Centennial, CO, United States
  • Education
    Not mentioned