Job Description

Are you looking to get your foot in the door with a major financial institution here in Delaware? Do you have a background in customer service support and technical support? If you answered yes to both of those questions, you may be interested in our Customer Care Support role in Newark. If you\'re interested, take the next step in your career and apply today! HOURS: Monday-Friday 8:30am-6:30pm EST (You must be available for an 8 hour shift within these hours. A permanent schedule will be assigned after training) For IMMEDIATE consideration, send your most updated resume to karen.corona@randstadusa.com and include "Customer Care Support- Newark" in your subject line.

salary: $18 - $18.52 per hour
shift: First
work hours: 8 AM - 6 PM
education: High School

Responsibilities

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries
• Handle 40-60 calls/day
• Deliver quality service by providing effective and efficient operations support
• Manage risk by accurately authenticating clients
• Fully adhering to policy and procedures
• Proactively identifying and escalating potential risk
• Navigate through multiple applications and tools

The essential functions of this role include:

• working weekends

Skills * Verbal Communication

• Responsiveness
• Basic Software Skills
• Written Communication
• Customer Service
• Help Desk
• Technical Support (2 years of experience is required)
• Multi-tasking
• Decision Making
• Banking Operations

Qualifications * Years of experience: 2 years

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you\'re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Randstad