Job Description

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LAS VEGAS, NV

CUSTOMER EXPERIENCE

PM_JR3714

FULL TIME
At DraftKings, we\'re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

**THIS IS FOR AN OVERNIGHT SHIFT OF 7PM - 3AM PST**

A CUSTOMER-CENTERED COMMUNITY.

We\xe2\x80\x99re growing rapidly and looking for a Customer Experience Associate to be the primary point of contact for our Daily Fantasy Sports product comsumers, answering customer questions and advocating across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love. Sound good? Join us.

WHAT YOU\xe2\x80\x99LL DO AS A CUSTOMER EXPERIENCE ASSOCIATE:

• Provide exceptional customer service through demonstrating product knowledge.
• Effectively communicate with our customers across several channels \xe2\x80\x93 phone, email, chat, and social media.
• Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.
• Advocate for our players to help us grow the business.
• You may be required to become licensed through applicable gaming commissions.

WHAT YOU\'LL BRING:

• Bachelor\xe2\x80\x99s Degree in business management, sport management, or a related field, preferred.
• Ideally, you\xe2\x80\x99ll have prior call center, or customer service, experience.
• Ability to work overnights and weekends due to varying shifts, which includes 5 days of work with 2 days off.
• Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite.
• If you are polite, attentive, and friendly, then we are looking for you.

Must be at least 21 years of age due to state(s) licensing requirements. The US hourly rate for this full-time position is $15.60 - $23.40, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

JOIN US!

Our teams are fueled by innovation. We are looking ahead, building what\xe2\x80\x99s next, and continuously reinventing the industry. We\xe2\x80\x99re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence. We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

READY TO BUILD WHAT\xe2\x80\x99S NEXT? APPLY NOW.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.