Job Description

Are you passionate about fitness and committed to delivering exceptional customer service? Anytime Fitness is seeking a dynamic and personable individual to join our team as a Front Office Associate. In this full-time role, you will be the face of our fitness center, engaging with members, handling phone calls, and ensuring a positive and welcoming atmosphere. If you are outgoing, customer-focused, and enjoy a fast-paced environment, we want to hear from you! Responsibilities: Member Engagement:

• Greet and assist members with a friendly and positive attitude.
• Answer incoming calls and provide information about our services and membership options.
• Build and maintain strong relationships with current members.

Follow-Up and Membership Updates:

• Proactively follow up with current members to ensure satisfaction and address any concerns.
• Update and maintain accurate membership records.
• Assist members with account and billing inquiries.

Billing Management:

• Process membership payments accurately and efficiently.
• Reach out to members to update billing information.
• Work closely with the billing department to resolve any payment issues.

Customer Service:

• Handle member inquiries, feedback, and concerns in a professional manner.
• Provide assistance and information to potential new members.
• Book Appointments and provide club tours.
• Sell Memberships

Experience:

• Previous experience in customer service or front office roles preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Proficient in using basic computer software and comfortable with office equipment.
• ***Knowledge or interest in fitness and wellness is a plus.
• Proven experience in a customer service role
• Strong communication skills, both written and verbal, with the ability to effectively communicate with customers and team members
• Excellent problem-solving and analytical skills to identify root causes of issues and implement effective solutions
• Bilingual proficiency in English and Spanish is highly desired, as we serve a diverse customer base
• Knowledge of phone etiquette and the ability to handle difficult or irate customers with professionalism

If you are a motivated and customer-focused individual with a passion for fitness, we invite you to apply for the Front Office Associate position at Anytime Fitness. Join us in creating a welcoming and encouraging environment for our members. To apply, please submit your resume and a cover letter highlighting your relevant experience. We look forward to welcoming you to our team! Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits:

• Flexible schedule
• On-the-job training
• Parental leave
• Professional development assistance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Office

People with a criminal record are encouraged to apply Work Location: In person