Job Description

Customer Experience CX, Senior Agile Product Manager

Fishkill Office, 300 Westage Business Center Drive, Fishkill, New York, United States of America * Headquarters Office, 625 State Street, Schenectady, New York, United States of America

• Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America
• Virtual Req #1839

Friday, December 15, 2023

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it\'s time to make a healthy career move to MVP!

The Agile Product Manager will collaborate with Agile Product Management leadership, business partners, MVP stakeholders, and execution teams on roadmap development and solution design for their software products and projects related to MVP\'s digital transformation. The role will focus on facilitating and aligning product vision and execution with MVP strategies. Roadmaps must be supported by qualitative and quantitative data and link to outcomes and metrics.

This role will specifically be responsible for developing and executing product roadmap to implement Care and Service Management in Microsoft Dynamics 365. This role will be reporting to the Director, Product Management Customer Experience.

Responsibilities of this position will include the following:

• Identify and communicate vision for care management implementation in CRM that align with MVP strategy.
• Assess customer needs, perform market research, gather business partner needs, and suggest features to deliver outcome.
• Gather data from qualitative and quantitative analysis to inform roadmaps.
• Work with executive strategy team, business owners, and technical teams to gain alignment on product vision and roadmaps.
• Work across the business to prioritize epics/features, organize product increments, and present on product roadmaps.
• Present clear and well-defined goals for product increments.
• Participate in solution strategy process to ensure that solutions being defined align with increment goals.
• Work with product and business owners to ensure epic prioritization is representative of the product roadmap.
• Track and manage metrics to measure product performance (e.g., adoption metrics, customer satisfaction, etc.)

Position Qualifications

Minimum Education:

Bachelor\'s degree in business administration, Computer Science or related field or relevant work experience.

Minimum Experience:

• Minimum of 3-5 years of hands-on experience working on a product team, preferably with direct experience as a Product Manager.
• Experience in building products using MS Dynamics CRM 365, Azure, and related technologies.

Preferred Experience:

• Experience in the healthcare industry with Care and Service Management expertise.

• Experience in integrating MS Dynamics with web technologies.

• Experience implementing product analytics supporting analysis of field-level funnel drop-off, feature impact analysis, segmentation of users by properties and behaviors, first touch attribution and key metric alerting.

• Experience with driving user adoption of a digital product.

Required Skills:

• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation

• Ability to present to both internal and external stakeholders

• Excellent planning, facilitation, and organizational skills

• Ability to influence technical and non-technical partners

• Ability to be a product evangelist

• Proficiency of the product management discipline

• Ability to understand the long-term ("big picture") and short-term perspectives of situations

• Understanding of the software development lifecycle

• Ability to translate customer needs into desired product capabilities

• Understanding of agile methodologies and scrum framework

• Ability to plan for and coordinate dependencies across teams

• Experience with backlog management/agile development tools (e.g. Jira, Azure DevOps)

• Passionate about customer success and customer results

About MVP

MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.

At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors , including but not limited to geographic location ; relevant experience, education, and training; and the nature of and demand for the role.

In addition, we offer a comprehensive benefits package that includes:

• Considerable paid time away from work including PTO (Paid Time Off), s ick t ime, service t ime o ff, p aid h olidays, and f loating h olidays , allowing you to take time off when it suits you best.
• Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
• Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
• Life insurance and disability coverage to ensure financial security for you and your dependents.
• An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.
• Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
• A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about total compensation and benefits will be provided during the hiring process.

MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com

Please apply and learn more - including how you may become a proud member of our team.

Other details

• Job Family Customer Service
• Pay Type Salary
• Min Hiring Rate $121,767.00
• Max Hiring Rate $175,344.00

MVP Health Care